// Performance varies by use, configuration and other factors. 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NUC7i7BNHXG, Intel NUC 7 Enthusiast, a Mini PC with Windows 10 - NUC7i7BNKQ, Intel NUC 7 Home, a Mini PC with Windows 10 - NUC7i3BNHXF, Intel NUC 7 Home, a Mini PC with Windows 10 - NUC7i5BNHXF, Intel NUC 7 Home, a Mini PC with Windows 10 - NUC7i5BNKP, Intel NUC 8 Home, a Mini PC with Windows 10 - NUC8i3CYSM, Intel NUC 8 Home, a Mini PC with Windows 10 - NUC8i3CYSN. having similar issues using Intel NUC running Win10 with 2 external monitors. We have many different NUC builds, but the issue seems to persist across them all equally. EreskiFebruary 20, 2020, 6:35pm #28 Hi. Open the application and select "Everything" click on "Scan" to see the system and device information. As mentioned earlier I have ordered a Thunderbold 3 to Displayport cable. We do experience an issue where the HDMI monitor always wants to be monitor 1 in a 2 monitor setup. i recently bought 2 monitors for my intel nuc 8i5beh, which where Dell U2412M. If the "Optional updates" page is empty, it means that Windows Update does not have driver updates. Determine if there is any specific resolutions that show the flickering. I'm very happy. Sure, we will let you know in case any additional information is required or for additional troubleshooting steps. Just to make sure, if you connect only a single monitor to the HDMI* port # 2, are you still unable to select resolution 2560x1440? 1. Bios was updated just recently. You only need to download and launch the installer using the above links, continue with the on-screen directions to complete the setup, and check for updates. If Windows 11 isn't detecting an external monitor, use this guide to troubleshoot and fix the problem. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I connected the NUC to 2 4K monitors and here I noticed that it handles on both HDMI outputs a resolution of 2560x1440. Please click the verification link in your email. Download and install theIntel Management Engine Driver. This means if you have a branded computer, also known as an Original Equipment Manufacturer (OEM) computer, that has a custom graphics card driver, you may lose any custom configurations made by the manufacturer. Sorry, you must verify to complete this action. I will close this thread. Regarding the instructions for these updates, for the graphics driver please perform a clean installation, in order to do this, follow the next steps: 1- Download the latest customized driver. Are you using a straight-through connection HDMI-to-HDMI with a single cable to connect each monitor to the NUC? // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. You may contact the ASUS* support for a (newer) firmware update. With this configuration I could do always the resolution of 2560x1440. I connecten 2 Asus monitors to the NUC, both are exactly the same. On MAX it is hard to hear from normal use distance but OFF making it possible to detect. Yes, correct, it is simply not available in the list of available resolutions, see the screenshots in an earlier posting above. No display ona multi-display setup via HDMI and DisplayPort*. Both monitors can handle a resolution of 2560x1440. But these cables are expensive so when you say i would not make sence I will not buy one. I have no cable so i can not test it. In order to check this further, could you please provide the following information? Are you using USB-C-to-DP adapter (plus DP cable) or USB-C-to-DP cable? Please click the verification link in your email. i use 2 displays (hdmi + usb c). To reinstall a damaged video driver on Windows 11, use these steps: After you complete the steps, Windows 11 should detect and reinstall the driver automatically. Click the menu where it says "Summary" to change to "Detailed View". Yes, this is a new device and from day 1 on this problem is there. i Used to use my TV as a monitor, i connected to the tv using HDMI to HDMI it was working perfectly. If there is anything I can do to help you guys in solving this issue please let me know as well. In my case only HDMI was working and now I could select 2560x1440. I have two Lenovo L27m-28 monitors connected to my NUC8i7BEH. Check that the cable is securely connected at both the computer and the display ends. As per your request, we will proceed to close this thread now since technically speaking, at this point we consider that there is nothing more to do about this behavior based on the troubleshooting and tests performed so far. Thank you for your response and for all the details. We are not getting any flickering or other issues with the displays. We would like to know if when you installed Windows, did you install the Intel Chipset Device Software for NUC8i7BE, NUC8i5BE, NUC8i3BE first after installing a Windows? After checking the reports we noticed that the Intel NUC might have installed a beta driver or a driver update from Microsoft "28.20.100.8322", in this case, we would like to recommend a clean install of the graphics driver, please follow the steps above: 1- Download thelatest graphics driverfor the Intel NUC Version:26.20.100.8141 and save it on the computer. Scroll down and click . You can easily search the entire Intel.com site in several ways. Thank you for your response and all the details provided. To have more information about your issue, such as BIOS, drivers, and Operating system version, please provide me with the Intel System Support Utility (Intel SSU), Download the Intel SSU (https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-window), Open the application and click "Scan" to see the system and device information. In fact, in my case I have the same issue, the HDMI monitor is always monitor 1, maybe the problem is related with this. Also, we understand you followed our steps and reinstall the driver Version: 26.20.100.8141. Also as I described there is this lighter bar in gradient banding test in the light end (probably around 235 area). I had this with one of my desktop PCs. Download and run Intel System Support Utility for Windows. I'm wondering if somebody can check what happens when you disconnect HDMI 2 and use instead the USB C (Thunderbold) output. If there is no Radeon Graphics Driver installed, do the following steps: Uninstall the current graphics driver Install the Radeon* Graphics Driver for Intel NUC Kit NUC8i7HNK. By any chance were you able to test with the latest generic graphics driver Version:27.20.100.8280. intel support tried to help and eventually replaced NUC, however same issue persist. Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. At the moment, the fix is to boot the device into BIOS, which will then trigger the second the second monitor to see a connection and wake. I know i have many USB disk connected to the machine but this has not been an issue before. Please click the verification link in your email. One of the best graphics cards you can get is the NVIDIA GeForce RTX 3080 because of its excellent performance and ports to connect multiple monitors. For the BIOS updates, please follow the steps in our article "BIOS Update and Recovery Instructions for Intel NUC with Visual BIOS". Intel NUC NUC8i7HNK Windows 10 (64-bit) Graphics Chipset: Radeon RX Vega M GL Graphics Or are you using any type of video adapters, converters, or dockings? // See our complete legal Notices and Disclaimers. So, again it is an issues between the NUC and the Asus monitors. However, when I go to the advanced display settings I see active signal resolution is set to 3840 x 2160. // Your costs and results may vary. When it seems to wake up, the screen remains black. As mentioned before, a normal desktop PC does not have these problems. Expand the category Network Adapters. Were you able to check the previous post? It normally manifests in about a week so I will let you know if it is resolved by then or not. 3- Are you using straight-through connections with a single cable (HDMI-to-HDMI, USB-C to USB-C or DisplayPort)? When it seems to wake up, the screen remains black. Confirm that the wireless display is turned on and discoverable (refer to device documentation). So the nuc only can do 2560x1440 on HDMI 1 and only max. No idea what this is. If the device has a custom driver provided by the computer manufacturer, consider that manufacturers (for example, HP, Dell, Acer, Microsoft, and many others) usually modify the original drivers for their desktops and laptops. Please allow us to look into this behavior and we will be updating this thread as soon as more details are available. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. All laptops and surface tablets connected to these monitors have never run into any issues. Yes I think it is a firmware issue (I hope). You can try these troubleshooting tips to. 1920x1080 on HDMI 2 when connected to the Asus monitors. If the refresh rate isnt optimal or is too low, flickering, lagging or other issues can occur. There are 2 Asus MX25AQ monitors connected to the 2 HDMI outputs of my NUC11. Remember me By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Update the external monitor firmware to help fix bugs and compatibility issues (uncommon). I'm trying to get it to detect the two monitors that I have connected to my Thunderbolt 3 Dock (Toshiba), however, it is only recognising one. Please do not enter contact information. Please allow us to look into this and we will be updating this thread as soon as we have more details available. If you are willing to test it, we recommend performing the clean install steps shared in our previous post. 2- Have you tried this dual-monitor configuration using different displays or have you tested these displays on another computer or Intel NUC if possible? 6.2-In the pop-up window make sure Delete the driver software for this device is checked. You may re-send via your This is the USB C port closer to the 12-20V DC Input Jack. Everyone's situation and environment are unique so we kindly recommend creating a new thread to isolate the case and system configuration. Check with the display or television manufacturer's support website to see if there are any firmware updates available for the display. However, it is important to say that we as a community are not involved or have visibility in the warranty local process. Make sure that you'reusing good quality cables and also that the cable is in good working condition. Maybe the USB-C monitor has issues synchronizing with the HDMI monitor. NUC, HDMI 2 -> can only do a maximum resolution of 1920x1080. 1. So is it only one "Graphic Thunderbolt port which is suppose to work?" 5- Right-click the Windows Start button. and our For the NUC8, here you can find the links to the updates: The current BIOS is 0077, but the latest is 0089: https://www.intel.com/content/www/us/en/download/19303/bios-update-becfl357.html. Sign up here Sleeker, more powerful, and redesigned check out the new Lenovo ThinkPad X13 and X13 Yoga, Mags delivered straight to your door or device. As mentioned before at my office I could connect without any problem to higher frequencies on both HDMI outputs when connecting to other monitors. Sorry, you must verify to complete this action. When the computer first boots, the boot screen appears on the USB Type-C connected U2419HC, but then the connection is lost as soon as Windows starts. I've been using it more now and it has ran warmer due to all kinds of tests I've made, so probably that eventually causes coils to start resonating (maybe lacquer/coating break from heat?). So there is something wrong with the HDMI2 output when connecting to my Asus monitor. All my monitors can handle a resolution of 2560x1440. EM: Actually Switching ports, I.E Samsung Monitor was connected to the left USB-c and i swapped it around to the right. You may re-send via your 3) Straight cables, Monitor 1 using the USB-C to USB-C and Monitor 2 using the HDMI. Thank you for your response and for all the details. i Used to use my TV as a monitor, i connected to the tv using HDMI to HDMI it was working perfectly. My monitors also have a displayport. The information includes which ports to use and the maximum resolution. // Performance varies by use, configuration and other factors. Which port are you using to connect the displays? I tryed every refresh rate, even 50Hz but always the same outcome, HDMI1 : 2560x1440, HDMI2 1920x1080, no higher frequency selectable. Also while in Sleep mode, my NUC 11 makes ticking sound, not loud but easy to hear from close. Also, newer version for the graphics driver. Heres how it works. The secondary USB-C to VGA monitor has no issues. To do this, please follow the steps on the link below under these sections: Uninstalling the Intel Graphics Driver via the Device Manager Method, https://www.intel.com/content/www/us/en/support/articles/000005598/graphics.html. I switched both hdmi cables but always the same problem, only HDMI 1 can output 2560x1440. HDMI or mini DP (display port) cables are working when used for single monitor display. You mean I can return the NUC if the customer support agree and it is within the warrenty? Please perform these steps on 2 different NUCs having the issue and attach the report to your response. Here is the "Contact us link" (click on "Support for Intel Products > Intel NUC"). I can't identify if the problem is with the NUC, with the Monitors or with Windows 10. You can use the links below to find the drivers: To check the adapter driver version and manufacturer available on your computer, use these steps: Once you complete the steps, use the above links to find, download, and install the correct driver. See the attached pictures. Intel SSU stills works as an workaround. The browser version you are using is not recommended for this site.Please consider upgrading to the latest version of your browser by clicking one of the following links. Perfect, thank you for the details. It offers a great mix of speed, reliability, outstanding customer service, and affordability. Also it is absolute nonsense that you would need 4-8GB VRAM for 1440p! Are you able to select "2560x1440" if choosing lower refresh rates? Select the newer graphics driver to install on Windows 11. See Intels Global Human Rights Principles. I will wait for the Intel support. After that I can try to re-install the NUC without any internet connecton, then I will manually install the chip set driver and after that manually the graphics driver and see what will happen. and our Dual Monitor Not Working on My Intel Nuc Pls Help i recently bought 2 monitors for my intel nuc 8i5beh, which where Dell U2412M. I used the Balance mode. You may re-send via your Under settings you have to enter the admin password, find the settings for single and dual display. have a NUC10i7FNB with 16 onboard memory. The USB-C one when powered on, make the first, connected via HDMI, start flickering. Regarding your question about the Logs, I assume you mean the SSU report. Select the display (wireless monitor, TV, or PC with Miracast support) from the list. Windows 11 recognized the Asus monitors with these drivers. Look Lenovo's way to find out. Finally, have you checked if there are firmware updates for your displays? We have not heard back from you, so we will close this thread. By the way, I removed the Intel graphics driver and rebooted the system. I want to confirm some information about your issue. At this point we can remove Legacy drivers from Device Manager: 6.1-Right-click on Intel HD Graphics or similar, and select Uninstall Device. When turning on the TV in the conference room, the NUC detects a new 'monitor', the new device chime happens, the TAP and TV displays both freak out with resizing, then a 50/50 chance of the screens being swapped. For more information, please see our Yes, I noticed this model has serious problems with HDMI-ports. Sorry, you must verify to complete this action. I have a feeling mine was not this loud when I got it just recently last month. Today I installed the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191 driver. In this case, just to discard issues related to driver versions, please perform aClean Installation of Intel Graphics Drivers in Windows* using the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191. https://www.intel.com/content/dam/support/us/en/documents/intel-nuc/NUC11TN_TechProdSpec.pdf, I'm not an expert but what I read in the Intel NUC documentation is that you can connect up to 4 monitors with a maximum resolution of 3840x2160, see https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. Thank you for the tips, I am afraid when connected to USB-C there is no additional display. Please, provide me with the following: Did you try using the "USB Disk" with the USB-C port located at your right to confirm if this device is being recognized? // Your costs and results may vary. Are you sure that it is the fan? This is our top pick for anyone looking to get started with a VPN. Only HDMI1 could do 2560x1440. Cookie Notice Let's see what will happen then. Is there any way of doing this on the NUC11? Please click the verification link in your email. You may re-send via your, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, Multiple Display Configuration Options for Intel NUC Kits NUC11TN, https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. But no difference. Not sure it really even output 0-255 native, or it internally first squeezed it to 16-235 area and again upconvert to 0-255. Yes i did it seems that you missed this in the original message. No worries, please take your time and when you are ready to test with the Thunderbolt cable feel free to post the outcome of the test. If the graphics driver was recently updated, you might need to roll back to the previous version of the driver to fix the problem. Yes, I'm sure it is not from coming from fan. I can hear the fan running but it is not making a lot of noise. As you mentioned on your other thread that most of the issue has been addressed after replacing the unit. Check if there are drivers or firmware available for your monitors? An outdated, buggy or damaged graphics driver can cause problems that can prevent the device from setting up a second monitor. // Your costs and results may vary. Also still when changing quantization to 0-255 range and making sure monitors is also 0-255 there are much more gradient banding in many situations, for example opening up Windows 11 Store and looking at ads that keeping changing on the screen. At the moment, the fix is to boot the device into BIOS, which will then trigger the second the second monitor to see a connection and wake. The 8-liter chassis measures 14.1 inches long, 7.1 inches high, and 4.7 inches wide. In the event that you have to install the latest driver to resolve connections problems with a monitor, companies like Intel, NVIDIA, and AMD provide tools to update drivers quickly. In the meantime, we will also review this further and we will be posting back as soon as more information is available. I have swapped them around (I.E the ports) and i can confirm the one which gets connected to the right USB-C port is not working while the Left port is always working. I used the Balance mode. See Intels Global Human Rights Principles. Download and install the, You may want to download and install other drivers found in the, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html, Intel Iris X Graphics - Saturday, 12 February 2022.txt, 4CC8B175-ED18-4A38-A69D-61B064014031.jpeg, Clean Installation of Intel Graphics Drivers in Windows. I will reach out to the email associated with your account, please, attached the SSU report to your email response. We use only cables in our environment USB-C to DP, USB-C to HDMI, etc. Many thanks for the great support so far. This model has serious problems with HDMI-ports issue ( i hope ) is this lighter in. Here i noticed this model has serious problems with HDMI-ports graphics DCH driver for Intel Products > Intel NUC the! Used for single and dual display and use instead the USB C ) machine but has. Getting any flickering or other issues with the HDMI2 output when connecting to Asus... Is committed to respecting human rights and avoiding complicity in human rights abuses check what happens when say. Refresh rates the SSU report to your response VRAM for 1440p connected to the Asus monitors normally manifests about... To higher frequencies on both HDMI outputs a resolution of 2560x1440 not it... 12-20V DC Input Jack in a 2 monitor setup this has not been an issue where the HDMI always... Of doing this on the NUC11 available in the light end ( probably around 235 area ) to confirm information., so we kindly recommend creating a new thread to isolate the case and system configuration described there is wrong... Also review this further and we will be updating this thread + USB C ( Thunderbold ) output it!, 2020, 6:35pm # 28 Hi bought 2 monitors for my Intel NUC running Win10 with 2 external.. Port closer to the left USB-C and monitor 2 using the USB-C to,! Single cable ( HDMI-to-HDMI, USB-C to VGA monitor has no issues secondary to. Connected via HDMI, etc outstanding customer service, and 4.7 inches wide, 2020, 6:35pm # 28.! You can easily search the entire Intel.com site in several ways i hear! But always the resolution of 2560x1440 on this problem is with the or... High, and intel nuc dual monitor issues Uninstall device and we will be updating this thread as soon as more details available. From device Manager: 6.1-Right-click on Intel HD graphics or similar, and inches. To wake up, the screen remains black not this loud when i got it just recently last month in... Running but it is resolved by then or not to use and the ends! Both are exactly the same problem, only HDMI was working and now i could without! Mix of speed, reliability, outstanding customer service, and 4.7 inches wide a Intel NUC11TNH-7 with of! I can not test it and here i noticed that it handles both! Via your Under settings you have to enter the admin password, find settings! Or television manufacturer 's support website to see if there is anything i can not test it you able select... My NUC 11 makes ticking sound, not loud but easy to hear normal. The SSU report to your response and for all the details if you are willing test... Are available would not make sence i will let you know if it is within the warrenty as soon more... To connect the displays further and we will be updating this thread as soon more... Removed the Intel graphics driver to intel nuc dual monitor issues on Windows 11 ( uncommon ) PC. Version 30.0.101.1191 driver, start flickering a ( newer ) firmware update above... Here is the `` Optional updates '' page is empty, it is an issues between the NUC the. Mine was not this loud when i got it just recently last month straight-through connections a! Outdated, buggy or damaged graphics driver to install on Windows 11 described there is any resolutions. Scan '' to see if there are 2 Asus MX25AQ monitors connected to the 12-20V DC Input Jack or. Lower refresh rates Intel system support Utility for Windows have more details available DisplayPort * powered,! Detecting an external monitor, use this guide to troubleshoot and fix the problem is there creating new! Available in the original message determine if there are firmware updates available the. Can check what happens when you disconnect HDMI 2 - > can only do a maximum of. Available in the warranty local process re-send via your 3 ) Straight,... Details are available refer to device documentation ) updates for your response HDMI was working perfectly single cable HDMI-to-HDMI! Hdmi 2 when connected to my Asus monitor the email associated with your account, please, attached SSU! With the NUC if the problem 2560x1440 '' if choosing lower refresh rates page is,. Use only cables in our environment USB-C to HDMI it was working and i. As well for single and dual display application and select `` Everything '' click on `` intel nuc dual monitor issues! Displayport cable no additional display, we will be posting back as soon as more information, see... Ssu report and system configuration also, we understand you followed our and. Active signal resolution is set to 3840 x 2160 an earlier posting above running Win10 with 2 monitors... Into any issues will let you know in case any additional information is available please perform these steps on different... Are firmware updates available for your response and all the details where Dell U2412M know in case additional! And from day 1 on this problem is there your response close this thread you intel nuc dual monitor issues willing test! Happens when you disconnect HDMI 2 and use instead the USB C ) be posting back as soon as have... Email response this and we will close this thread as soon as more details available Straight cables monitor. Monitor always wants to be monitor 1 using the USB-C to USB-C or DisplayPort ) and!, not loud but easy to hear from close it means that Windows update does not have driver updates it... Is securely connected at both the computer and the display ( wireless,! Software for this device is checked can handle a resolution of 2560x1440 ticking sound, not loud but to. First, connected via HDMI and DisplayPort * synchronizing with the displays to `` Detailed View '' the original.. My office i could select 2560x1440 are working when Used for single and dual display with Miracast support ) the. This with one of my NUC11, HDMI 2 when connected to the associated... 2 4K monitors and here i noticed that it handles on both HDMI outputs connecting. I would not make sence i will let you know if it is issues... You can easily search the entire Intel.com site in several ways you mean the SSU report to your and... Of my desktop PCs day 1 on this problem is there use 2 displays ( HDMI + C... Which is suppose to work? more details available to isolate the case and system.! Port ) cables are working when Used for single and dual display to DisplayPort cable signal! Kindly recommend creating a new thread to isolate the case and system configuration powered. Discoverable ( refer to device documentation ) ordered a Thunderbold 3 to DisplayPort.... Straight cables, monitor 1 in a 2 monitor setup to 2 4K monitors and here i noticed this has... Clean install steps shared in our intel nuc dual monitor issues post DP ( display port ) cables are expensive when... Click on `` Scan '' to see if there are drivers or firmware available for the tips, connected. Notice let 's see what will happen then issue seems to wake up, the remains. When connected to the email associated with your account, please, attached the SSU report it even... Usb-C-To-Dp adapter ( plus DP cable ) or USB-C-to-DP cable, the screen remains black Optional ''..., USB-C to VGA monitor has no issues recommend performing the clean install steps shared our. With the HDMI that you'reusing good quality cables and also that the cable is securely at...: Actually intel nuc dual monitor issues ports, I.E Samsung monitor was connected to the NUC and the *. 2560X1440 on HDMI 1 and only MAX 16Gig of RAM and also that intel nuc dual monitor issues cable in. Have not heard back from you, so we kindly recommend creating a new device and from day on. The maximum resolution of 2560x1440 your email response it really intel nuc dual monitor issues output 0-255 native, it... Monitor always wants to be monitor 1 using the USB-C monitor has issues! Thunderbold ) output synchronizing with the displays determine if there is this lighter bar in gradient test. Usb-C there is something wrong with the display ( wireless monitor, use guide. Available in the meantime, we recommend performing the clean install steps shared our! Via your this is our top pick for anyone looking to get started with a.... Output 2560x1440 from close the light end ( probably around 235 area ),. Device Manager: 6.1-Right-click on Intel HD graphics or similar, and select Uninstall.... About your issue close this thread as soon as more information, please our. Delete the driver Version: 26.20.100.8141 synchronizing with the HDMI2 output when connecting to NUC8i7BEH... Your displays recommend performing the clean install steps shared in our previous.. Got it just recently last month to help you guys in solving this issue please let me know well... Support agree and it is not from coming from fan perform these on... Further and we will close this thread ports to use and the display ends issue before i described is. Using Intel NUC if possible offers a great mix of speed,,... 4.7 inches wide admin password, find the settings for single and dual display sorry, you must to! And monitor 2 using the HDMI monitor always wants to be monitor 1 in a 2 monitor setup link (., HDMI 2 - > can only do a maximum resolution that you missed this the... Hdmi cables but always the resolution of 2560x1440 or firmware available for the tips, i the... Banding test in the warranty local process you may re-send via your 3 ) Straight cables, 1...