Our monthly delivery service supports our most vulnerable patients. I tried calling but was 25th in line and after waiting for 30min and getting to 22nd, I gave up completely. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes Anonymous Reply from Attleborough Surgeries Thank you for your feedback. Before you make your choice you can read more about our cookie policy. Attleborough Surgery is one of the leading GP practice in Attleborough and it is located at Station Road, Attleborough, Norfolk, NR17 2AS. Attleborough There's more information about prescriptions in your NHS account. NR17 2AS Map, Queens Square SurgeryQueens Square You can also find out if you are entitled to free prescriptions. We are sorry to read of your concerns regarding your medication and the clinical care provided by the Practice. Request repeat medication or managing existing requests. We would like to reassure our patients that we continue to provide a high level of face to face appointments across all of our clinical staff, including GP appointments. Admin enquiries. You . It offers Electronic Prescription Service (EPS) which allows you to get your medicines with out the need of paper prescription. Many of these issues have now been resolved and we are seeing a reduction in our phone call queue times. Proxy. It is important for Healthwatch Norfolk to monitor how effective it is at representing everyone in the county. View NHS information about opening hours, contact details, directions, appointments and GP service details. Total number of prescriptions ordered using an Online Patient Transaction Service. Total number of accesses of a patient record by an 'online patient' with Detailed Coded Care Record access. Watch our video on nominating a pharmacywhen requesting your medication. 42.50% detected by practice, out of 120 new diagnoses. Order your pet's repeat prescriptions online and we'll let you know when they're ready to collect . Station Road SurgeryStation Road NR17 2AS. If you have already registered to use the on line appointment booking facility, this service is now also automatically available to you. nter a postcode to find a local pharmacy. If you are a patient that we dispense to, are housebound and do not have a regular carer/family member that can routinely collect your medication, please ask our dispensary team about this service. Call the repeat prescription number 01387 242747 - a 24hr a day answer machine. Online services allow you to: book, check or cancel appointments with a GP, nurse or other healthcare professional. order repeat prescriptions. Attleborough . Unfortunately I am unable to review your specific clinical record without patient details, but a GP will always be aiming to manage patients need, risk and clinical priority when reviewing a request for help and advice. But you can ask for your medicine at your GP surgery if you do not want to do this online. If you would be prepared to tell us a bit more about who you are, please click I cannot find a way to get an appointment. When a GP reviews a patients request for help form, they will review your current concerns, alongside any other contacts, support and referrals that have already been made related to your health issue and then respond with a timeframe to discuss your health issue. Analytical cookies send information to Google Analytics. We make it easy to register you and your family. NR17 2AS Map, Queens Square SurgeryQueens Square Minor aliments like tummy troubles, indigestion, allergies, aches and pains, thrush, cystitis, sports injuries and viruses (e.g. We would like to apologise for the issues you experienced on this occasion. Before you make your choice you can read more about our cookie policy. Some high street pharmacies also deliver. NR17 2AS Map, Queens Square SurgeryQueens Square Cant get through on phone. Attleborough Surgery is a GP practice in Attleborough, Norfolk. The Online Services system remembers which medications you are on and makes requesting repeat prescriptions faster and easier. Your prescription will be processed and available to collect from Bushey Health Centre within 2 working days. Health services you can access online. Station Road SurgeryStation Road coughs and colds) can all be treated effectively with help and advice from your pharmacist. Patient Satisfaction with GP Practice Appointment Times. Using your NHS account. Services offered by Attleborough Surgery are Asthma Clinic, Learning disability health check and others. I work full time so cannot sit on the phone for an hour waiting for someone to answer. Attleborough Attleborough Norfolk NR17 2AS Get directions (opens in Google Maps) Phone Reception 01953 453166 Online Visit GP surgery website Online health and prescription services Log in with your usual website or app Start using online services Sign up or log in using the NHS App Find another GP surgery Last updated: 29 April 2014 Accessibility Attleborough Surgery is a GP/Doctors practice in Attleborough. (Note that ordering several items at once to be counted as one prescription). Functionality status of the Practice system for enabling the use of online Patient Record Access Services for 'online patients' to view their Detailed Coded Care Record, GP could allow patients to view detailed coded records online but has not yet enabled the functionality, Total number of 'online patients' registered to use an online Patient Record Access Service to access elements of the Detailed Coded Care Record. Next review due: 21 August 2023, Other services you can use to order a repeat prescription. For more information, see the dispensary page. This means you no longer have to collect paper prescriptions from your GP practice, and instead can go straight to your nominated pharmacy to pick up your medicines or medical appliances. We've put some small files called cookies on your device to make our site work. Your prescription will be sent by EPS [Electronic Prescription Service] to your chosen pharmacy. We do not manage this App which is a nationally developed service and we are working with the provider to understand why our patients are experiencing so many issues. Copyright, Attenborough Surgery 2023, Bushey Medical Centre, Carpenders Park, Holywell Surgery & Tudor Surgery, Requesting your Medication Online Information, You Can Choose And Use Any of These Four Surgeries. Request repeat medication If you would like to request repeat medication, follow the steps below. There is currently an issue with the Patient Access service. There are also other online services and apps you can use to order a repeat prescription. You'll be able to collect your medicine in person when it's ready. If you're asked to nominate a pharmacy, you can only nominate a high street pharmacy. We try to reserve our GP appointments for patients with more serious health problems. I don't need an urgent appointment but I do need to speak to a doctor at some point in the near future. Attleborough Surgeries Self Help Coughs, backaches, flu, and other illnesses and ailments. For those going into self . Patients can select a Smart Pharmacy as their nominated pharmacy in the Account section. Do not submit any queries about your medical condition or medications. Alternatively, you can order your repeat prescription via: We dispense drugs directly from the surgery to approximately one third of our patients. Please allow 2 working days before collecting your prescription. To check if you have an acute or repeat prescription, go to My record, then select Medicines. The Account option, which is visible once your name is selected. Station Road View the cost of prescriptions on the NHS website. Attleborough Surgery has medical staff of 9 to cater to your healthcare needs. Our entire team is working extremely hard to keep up with patient demand, which we have seen expand significantly over the past 18 months. 76.88% reviewed by GP, out of 160 patients diagnosed. All rights reserved. Contact the online service or app you're using, or your GP surgery, if you have any difficulties. Find out how to renew your repeat prescriptions. By continuing to use this site you are agreeing to itsuse of cookies. I would also like to confirm that we employ a range of experienced practitioners, including Advanced Care Paramedics and Nurse Practitioners. Some pharmacists also offer other services like diabetes and blood pressure monitoring. Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you've earnt. If you still need help with using Patient Access, you can visit our Support Centre online. We've put some small files called cookies on your device to make our site work. Or they might be able to let you know when it's ready to collect. This caused a large surge in phone traffic to our Practice, with people contacting us for advice and support, which unfortunately our system was unable to cope with and our staff worked tirelessly to answer calls as quickly as they could, along with helping those patients who attended the Practice. For our Practice this is D82034 and we are advertising this as widely as we can through social media and posters in our Practice. If you need to add or change your nominated pharmacy, follow the steps below. Analytical cookies send information to Google Analytics. order repeat prescriptions. Patients can contact Attleborough Surgery at 01953 453166 for appointments. Menu NR17 2AF Map. Electronic Prescription Service Our non dispensed patients can choose where they would like their prescription to be sent. You can order a repeat prescription by logging into your account using the NHS app or NHS website. The Nominated pharmacy section with a nomination Nominate a Smart Pharmacy. Attleborough Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. 84.48% within a recommended level, out of 799 patients. View more. Thank you for your feedback. Send your request by post or fax it to your normal surgery of attendance. Toggle navigation Find-My-Doctor.co.uk. Its very very poor service. Please try again in few minutes. Then when the dispensary at Queen's Square finally sorted the new prescription it's too late for the pharmacy and I'm now having to continue, in pain without my required medication. This means you can order your medicine when you need it without having to see a GP until your next medicine review. Let us know your preference. More than half of GP practices are connected to Patient Access with more joining every day. NR17 2AF Map. Pharmacists can give you advice and treatment for many health problems and advice on how to improve your health without the need for an appointment. Normally I have meds delivered, which has been an excellent service. I think this is disgusting to ignore mental health in this way. Only when I went to collect did the observation of the pharmacy staff bring this to light, mainly because they've been fulfilling these prescriptions for the last 12 months. Read the agreement and then select Agree if you wish to nominate the pharmacy and allow repeat prescriptions to be sent electronically. There is an intermittent issue and we are not able to accept new tickets at the moment. View and share your medical record. Attleborough surgeries take not it can be done. The website wasnt working. Patients can select a Smart Pharmacy as their nominated pharmacy in the Account section. If you are on regular medication and require a prescription, you can request your medication in the following ways; Please put your name and date of birth in the subject line of the email. Request repeat medication or managing existing requests. Repeat medication. Station Road SurgeryStation Road If you take medicine regularly you'll usually have a repeat prescription. Lloyds Pharmacy 7 Church Street, NR17 2AH Lloyds Pharmacy Queens Square, NR17 2AF Boots 4 Market Place, NR9 4AF Well Wymondham - Market Street 47 Market Street, NR18 0AJ Sleep like a baby. If you have been advised by the surgery that your medication review is due, please complete a review. Attleborough Surgeries Back Prescriptions Repeat Prescriptions Order your repeat medication. We review any regular medication on a repeat prescription annually and wherever possible the doctor will do this without you having to attend the surgery. Attleborough Find out how to renew your repeat prescriptions. In future you may wish to consider registering for our Online Services. If you are registered for online access then you can order your prescriptions by following the directions after logging into . Some high street pharmacies also deliver. The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. We currently deliver to around 160 patients in the villages surrounding Attleborough. Receive your test results, get a referral or tell us youve changed your home address. Proxy. We will use a cookie to save your choice. Since moving to a new clinical system, a large number of patients have experienced difficulties with the NHS App and we have received enormous call traffic as a result of this. Powered by 100% Renewable Energy. items per standardised prescribing unit (see definition). 56.78% were satisfied, of 213 respondents. Send your request to attenborough.prescriptions@nhs.net Please put your name and date of birth in the subject line of the email. What has happened to this surgery? Unfortunately we are unable to investigate the matters that you have raised without patient identifiable details. Accessibility Thank you for subscribing to our newsletter. My mother left hospital with a head injury. You can now submit a request for your repeat medication using the internet. If we receive your request before 10.30 Monday to Friday it will be ready within 48 hours. Practice365 Privacy Policy We are allowed to dispense only to those patients who live more than one mile from a pharmacy. Before booking an appointment please follow our triage system to choose the appropriate route for you. How long must this keep going until someone fully investigates? We are sorry for the experience you had when trying to contact the Practice by telephone. Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. Station Road SurgeryStation Road Diabetes - Managing Blood Glucose Level (HbA1c). Please allow 2 working days before collecting your prescription. If you wish your prescription to be available for collection from elsewhere, e.g. Our website will then sign-post patients to a range of self help resources, contact details for NHS 111, the walk-in centre or local pharmacy services for minor ailments. Medical record. Attleborough Surgeries provides primary medical services to approximately 18,400 patients from two sites in Attleborough, Norfolk as a member practice of the NHS South Norfolk Clinical Commissioning Group. The NHS Access app is no longer working. They can send your request to a pharmacy. We are aware that when newly registering with the NHS App that it requires you to enter a Practice ODS code, for the Practice this is D82034. Nominating a pharmacy through Patient Access is only available to practices in England and certain parts of Northern Ireland at this time. We'll be in touch shortly. here. Owned and run by the NHS, the app is a simple and secure way to: Speak to a doctor, nurse or a different clinician. NR17 2AS Map, Queens Square SurgeryQueens Square NR17 2AF Map. We are a Practice of 18,700 patients and are working through these arrangements as all repeat requests are being made, but this is unfortunately causing a short term problem for our patients for which we would like to apologise. For details on how to register for on line appointment booking or repeat prescribing on line, please ask at reception for a Registration Letter. Attleborough Wymondham Medical Partnership repeat prescriptions, contact details, phone number 01953602220 and address. When you submit a ticket to this page, it will be sent to the Patient Access Support Centre team, not to your GP practice. Station Road SurgeryStation Road NR17 2AS Map, Queens Square SurgeryQueens Square see parts of your health record, including information about medicines, vaccinations and test . Sorry for any inconvenience. Your feedback is being submitted, please wait To find out how to complain about your care please call us on 0808 168 9669 or email enquiries@healthwatchnorfolk.co.uk. We've put some small files called cookies on your device to make our site work. Including Station Road and Queens Square branches. 56.7% vaccinated, of 1602 eligible people. As with any large change project, while the driver for the change was to bring about a number of benefits, it is not without some issues arising that we are working hard to resolve. Order Now. Receive your test results, get a referral or tell us you've changed your home address. Analytical cookies send information to Google Analytics. After waiting on hold for over 40 minutes I gave up and visited in person only to be told (and they have a sign on reception) saying we will not take appointment bookings here. Alternatively, you can nominate a pharmacy when requesting your repeat medication. You'll be able to collect your medicine in person when it's ready. However, if we receive the request after 10.30am Monday to Friday it will be ready 48 hours from the next day. You can contact this general practice using the phone number 01953 453166. Cancel a medication order View medication requests I can't see the request new medication link Request repeat medication Cancel a medication request Nominated pharmacy Pharmacists are experts in medicine and can advise you on over-the-counter and prescription medicines. We would also like to use analytical cookies to understand how our site is used and improve user experience. Send secure messages to your GP. Norfolk Stay up to date with the latest government guidance. Let us know your preference. Select Repeat Medication from the menu, then New medication order. . Select the pharmacy of your choice from the list provided. Attleborough Please do not use this message box to request other items of medication or send enquiries to the surgery. There are 3 ways to order a repeat prescription from your GP surgery. If you want to discuss medical issues, please contact your practice, Find out how Patient Access works and how you can register, Signing in for the first time or having trouble logging in, Booking new or managing already booked appointments, Change your contact and personal details or change your password, Manage an account on behalf of another patient or relative, Find out about how the NHS self-referral button feature works and who to contact with any questions, Information on the features and improvements in each release. We are sorry to learn that so many of our patients have been experiencing problems with the NHS App and the specific issue this is causing in the ordering of repeat medications. She was told to have it checked after 4 days. Send secure messages to your GP. In the past 2 weeks we have moved over to a new clinical system. Staff Login, GP Website Design by iatro. Thank you for your feedback. Carpenders Park Branch or a local pharmacy, please ensure you specify the exact details in the message box provided. Messaging. The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. Attleborough Station Road SurgeryStation Road We make it easy to register you and your family. We make it easy to register you and your family. We would also like to use analytical cookies to understand how our site is used and improve user experience. Following a missed Brain tumour by the surgery resulting in Major surgery to remove I have been prescribed medications by NNUH which I have informed the dispensary need to be on repeat, they have not been added as a repeat medication and when I requested them through the poor online system the information somehow got misconstrued and sent to the Dr incorrectly and then wasn't noticed when Dr signed off and sent to Pharmacy. As I type this I am number 15 in the call queue! Feltwell Thetford IP26 4AD (01842) 828938. Attleborough Surgery is one of the leading GP practice in Attleborough and it is located at Station Road, Attleborough, Norfolk, NR17 2AS. Thank you for your feedback and we are sorry to read of the issues you have faced when trying to contact the Practice to request an appointment. Attleborough Surgery NR17 2AS 6 miles away View Details > Beechcroft And Old Palace NR5 0RS 7 miles away Let us know your preference. If not, you'll need to order your medicines from your GP surgery each time. Message your practice. NR17 2AS Map, Queens Square SurgeryQueens Square If you are on regular medication and require a prescription, you can request your medication in the following ways; Order via our Online Services. Please ensure you leave your personal contact details and speak clearly for each medication you require along with a designated pharmacy. How on earth am I supposed to make an appointment? Patient does not provide medical advice, diagnosis or treatment. I believe that I may have an adult umbilical hernia. Appointments Consult a clinician, routine appointments, sick notes and more. I am sorry that you feel that your mental health is not being supported within an appropriate timeframe. If you're asked to nominate a pharmacy, you can only nominate a high street pharmacy. In all cases please order your prescriptions at least 2 working days before they are needed. We are setting up a new delivery service for our dispensing patients. We are all busy and I know the surgery is too so I appreciate that they can only do what they can do, but please can someone tell me how to even get as far as requesting an appointment? Flu vaccinations - Aged 65 and over group. These individuals can assess, diagnose, treat and many can prescribe and it is not always necessary to see a GP. They can also offer well-being, stopping smoking and sexual health advice. Extremely poor admin. Attleborough Surgery GP has total 18669 registered patients, out of this there are 9301 female registered patients and 9368 male registered patients. We regret that we cannot accept telephone requests for repeat prescriptions, as this could lead to potentially dangerous errors. We are a family general medicine practice. You have nominated your pharmacy of choice. We are working hard to resolve it. removal of moles and skin lesions) - provided in-house; . You can contact your GP surgery to book a medicine review or to find out when you can next order your prescription. Find out more about online health and prescription services. Message your practice directly "Patient Access gives you remote access to your GP, pharmacy and health records. Care Quality Commission Inspection Ratings. Attleborough Anonymous Reply from Attleborough Surgeries Thank you for your feedback. My Account. In all cases please order your prescriptions at least 2 working days before they are needed. 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