Bronze for Best Diversity and Inclusion Thank you. Our domain expertise and proven best practices in these verticals are enabling us to attract new companies as well as expand our embedded base. Participating on today's call are Ken Tuchman, Chairman and Chief Executive Officer of TTEC; Shelly Swanback, Chief Executive Officer of TTEC Engage and President of TTEC; and Dustin Semach, Chief Financial Officer of TTEC. GAAP revenue of $2.5 billion, an increase of the prior year of 2.3%, adjusted EBITDA of $300 million, a decrease of 8.2% over the prior year and 12% of revenue compared to 13.4% in the prior year. We wanted somebody that understood digital and we wanted somebody to understood very large scale. Get notified about new Talent Acquisition Specialist jobs in United States. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. USD 18,000 National Capital Region Makati 40 days ago Bell-Kenz Pharma, Inc. Decline in operating margins reflect incremental investment in CX leadership and engineering talent sales and marketing and product and technology developments. Good morning. As a Talent Acquisition Specialist, working onsite in Ahmedabad, Gujarat you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. The estimated base pay is $59,797 per year. Great. Despite the dynamic environment, our go-to-market teams delivered a solid year. Good morning. Operator, you may open the line. Next question is from the line of Vincent Colicchio of Barrington Research. If you have an ad-blocker enabled you may be blocked from proceeding. The Talent Acquisition Specialist I (TAS I) is responsible for the . Get started with your Free Employer Profile, All Talent Acquisition Specialist Salaries, The Ultimate Job Interview Preparation Guide. This represents an increase of 13% over the prior year full period. I think there's a big misconception in the marketplace with all the hype around ChatGPT that it's going to be - have a real positive impact on areas like customer service when, in fact, it actually is going to have very little impact because it's a horizontal AI product, which means that it grabs its information from crawling the web reading edit - reading Wikipedia et cetera. Bronze for Best Place To Work - Large We're leaning into resilient verticals where we offer differentiated solutions, the specialized nature of the work and licensing requirements in health care, financial services and public sector provide us with a competitive advantage. The attention of that statement was more going forward in Q1 and beyond. And with that, I'll hand the call over to Shelly. Bringing smiles is what we do at TTEC for you and the customer. On a full year basis, revenue increased 6.1% to $1.97 billion, 9.7% on a like-for-like basis, excluding the impact of pandemic-related volumes. That's great. We ended 2022 with solid execution and financial results despite the increased uncertainties surrounding the global macroeconomic environment, our performance reflects our broad and diverse base of global clients, our expertise across strategic verticals and our full range of digital CX technology, AI and service capabilities. Join our Talent Network! So across the board, we see significant opportunity in this area. And just the only other point, Vince, I'll fall on to Shelley's comment. Additionally, we're moving quickly and have a qualified pipeline for offshore delivery that has increased over the same - this same time last year. Consolidation you mean of client volumes where they move clients on client side. Looking to hire great talent and contribute to . And unfortunately, during a cloudy time like this from a macroeconomic standpoint, sometimes clients take a bit longer to make a decision, sometimes they change the overall commitment of how large they're going to commit to in some of these large new deals, et cetera. Continued investments, coupled with impacts in our hyper growth sector is putting pressure on our margins in fiscal year '23. For a more detailed description of our risk factors, please review our annual report on Form 10-K. A replay of this conference call will be available on our website under the Investor Relations section. Thank you. I'm pleased with our accomplishments in 2022, despite the fact that our financial performance was tempered by the increased macroeconomic headwinds that emerged in the second half of last year. Unfortunately, several of our hyper growth clients have been impacted by the post-pandemic renormalization. Just one other question. Attend Job Fairs. The weakening macroeconomic environment is creating a few specific short-term challenges. I would now like to turn the call over to Paul Miller, TTEC's Senior Vice President, Treasurer and Investor Relations Officer. That gives you a sense in terms of how we're consolidating at least particularly where we play with large enterprise customers, where we have significant scale. So I don't want to speak for Shelley, but what I would just tell you is the following. And we'll give you more color kind of going forward in terms of specific growth rates. In the fourth quarter of 2022, bookings were $197 million compared to $206 million in the prior year period, resulting in full year bookings of $762 million, an increase from $751 million in the prior year. Revenue increased 9.4% to $2.44 billion on a constant currency basis. Great. Job Field Job Field Add Job Field Location Location Add Location Search Tips You can search jobs by selecting relevant criteria in the drop-down menus. This concludes our call. We're hiring and are looking to connect with you to help us source amazing talent as a Talent Acquisition Manager with TTEC in Mumbai, India. Additional pay could include bonus, stock, commission, profit sharing or tips. And that's where we're actually working with our clients as well as working with the AI providers, which would be in many cases - in most cases, the hyperscalers, narrowing that information so that it's put in a vertical format and consequently, when questions are asked, whether it'd be for a chatbot, a voicebot, et cetera, that you're getting every single time an accurate answer and not something that's rather in the Bizarro [ph] category as many people have been playing with ChatGPT and experiencing. Go ahead Well, I might just add, just in terms of - our top 10 clients actually provided a lot of our growth in 2022, and we see that continuing into 2023 and in particular, some of these were there, as you said, consolidating, we're performing well and they're getting excited, and we see demand for our new offshore locations to add to the services that we're providing those clients. Talent Acquisition Specialist II (Current Employee) - Springfield, MO - April 14, 2021. We expanded our client base by winning 93 new logos and we grew our delivery footprint with three new offshore geographies. Next question is from the line of Joseph Vafi of Canaccord. And again, not to sound like a broken record, but there's still $300 million just on the Engage side that has not been outsourced. So the truth of the matter is we have a solid pipeline of potential M&A. Elevated. And so we see growth opportunities in that portfolio despite the unfortunate - unfortunately, some of those clients with this post-pandemic normalization, having softer demand. The strengthening of the U.S. dollar in 2022 at a $42.4 million negative impact on revenue, while positively impacting operating income by $13.9 million, primarily within our Engage segment. And absolutely, we have enterprise clients that we serve from an Engage perspective. We heard the color for the hyper growth vertical. And any go-to-market details beyond that would be helpful. As a result, moving forward, we will begin giving color on each individual segment's performance rather than discussing bookings at the overall TTEC level. So we have a pipeline of opportunities with some of the clients in that hyper growth sector. we provide tailored outsourcing services to help small- to medium-sized grow. With our investments in predictive digital capabilities, that enable customer acquisition, growth and retention, we're delivering strong results for our clients in multiple industries, including health care, financial services and automotive. Follow-up on offshoring. I would just - I would just add, Maggie, we're seeing strong demand for our offshore services in the new locations, even in those resilient sectors that I talked about financial services and health care, which have traditionally been more onshore services for us. In addition . Headquartered in Englewood Colorado, Ken Tuchman (Chairman and CEO) founded TeleTech in 1982 as a response to his own poor customer service experience. results to differ materially from those expected and described today. Your line is now open. In the past, you've heard me speak about the captive opportunities that we're focused on, which would be companies that have never outsourced and have very large outsourcing - excuse me, very large organizations internally. So a couple of comments, Maggie, as we discussed in the first half of 2022, we kind of indicated that there was emerging headwinds in the second half, and we're seeing that now persist and, to some degree, even continued weakness in the beginning of first half of 2023, and it's really reflecting that uncertainty in our outlook. Please disable your ad-blocker and refresh. Please note that these forward-looking statements reflect our opinion as of the date of this call, and we undertake no obligation to revise this information as a result of new developments that may occur. Related Searches:All Talent Acquisition Specialist Salaries|All TTEC Salaries. I know your plans to expand to a much larger company. It's quite a heavy lift. Thanks, Ken. Gold for Best Multilingual Contact Centre for TTEC Poland the company was formed to provide reasonably priced high quality medicines to help to. Get email updates for new Talent Acquisition Specialist jobs in United States. Visit the Career Advice Hub to see tips on interviewing and resume writing. Are you expecting a similar pace in 2023? Thank you, everyone, for joining us today. Get a free, personalized salary estimate based on today's job market. TTEC Holdings, Inc. (NASDAQ:TTEC) Q4 2022 Earnings Conference Call February 28, 2023 8:30 AM ET, Paul Miller - SVP, Treasurer and IR Officer, Shelly Swanback - President, TTEC and CEO-TTEC Engage, Mike Latimore - Northland Capital Markets. So our free cash flow was impacted by onetime items that we discussed earlier. Organic growth was 2% on a constant currency basis. Shifting now to our Engage business. We also see some exciting opportunities over time in how we actually price and how we can move to much more of an outcomes-based set of pricing when we're introducing this type of technology, which we believe has the potential to drive significantly higher margins versus our classic way that we do business today. TTEC is hosting this call to discuss its fourth quarter and full year 2022 financial results for the period ended December 31, 2022. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. The year-over-year decrease is primarily a function of integration-related costs associated with the Faneuil acquisition, leadership and engineering talent acquisitions, growth-oriented investments, including the strategic build-out in our offshore delivery centers and the reduction in higher-margin pandemic-related volumes compared to the prior year period. Now I'll move on to our TTEC Digital segment. Now, more than ever, how we connect is everything. You can also use a job number or a keyword. And I also wanted to add on free cash flow. And lastly, EPS was $0.89 compared to $1.08 in the prior year. I think also we're very focused in those resilient sectors that Ken mentioned, particularly financial services and health care in terms of helping those clients that haven't outsourced before and that typically ends up being kind of a mix of onshore and offshore services. Thank you, Shelly, and good morning. Yes. The first thing I would just say just within our digital business, certainly, if you look at practices like our AWS practice to starting to see opportunities to be on just helping our clients with AWS Connect, right? Elevated. Cash flow from operations was $137 million in 2022 compared to $251.3 million in the prior year. A full reconciliation of our GAAP to non-GAAP results is included in the tables attached to our earnings press release. I have a great leadership team that I can reach out to at anytime. And if so, to what extent are they baked into the 2023 outlook? Now I'd like to share our thoughts on 2023. Now turning to the midpoint of our 2023 guidance as outlined in greater detail in our fourth quarter and full year 2022 earnings press release. First, our outlook reflects the impacts Shelly discussed earlier, including continued uncertainty due to further weakening macroeconomic environment that we first signaled in the second half of 2022, and we expect to persist in the first half of 2023, affecting select verticals. Talent Networks enhance your job search and application process. The EPS decline is driven predominantly by the interest rate hikes across 2022 and anticipated interest rate hikes in 2023 that will impact our variable interest rate. Referrals increase your chances of interviewing at TTEC by 2x. Our focus for 2023 goes without saying it's all about execution. [Operator Instructions] Our first question is from the line of Maggie Nolan of William Blair. And so we see that as a real opportunity. We added 22 new client relationships in the fourth quarter and 93 for the full year 2022. And we were recognized as a CX leader by all four major analyst firms. Please note that these forward-looking statements reflect our opinion as of the date of this call, and we undertake no obligation to revise this information as a result of new developments that may occur. I'm going to take that first and let Ken and Shelly comment afterwards. This is Jonathan on for James. Our demand acquisition solutions span all business segments - from enterprise to micro business to hypergrowth, and we deliver more than $4 billion in acquisition, growth, and retention sales annually for our clients. Thank you. I know you pointed out a few things in the quarter specifically, for example the DSOs. In the short term, the decline in this sector is putting pressure on our margins. In our Engage segment, there was solid demand for our core offerings in the fourth quarter and full year of 2022. The average salary for a Talent Acquisition Specialist is $53,013 per year in United States, which is 38% lower than the average TTEC salary of $85,944 per year for this job. Given the rapid pace of CS technology innovation, companies are looking for a partner with the breadth and depth to design, build, operate and also manage their digital transformation. And today, we are as excited as ever. Operating income was $16.5 million or 13.3% of revenue compared to $20.2 million or 17.1% of revenue in the prior year period. And lastly, we marked our 40th anniversary as a pioneer, a global leader and an innovator in customer experience. Our Engage operating margins reflect the impacts highlighted in my earlier comments. I'm particularly excited about helping our clients harness the power of AI with expanded services and data annotation and curation supported by our skilled knowledge workers. Get notified about new Talent Acquisition Specialist I ( TAS I ) responsible. As excited as ever, All Talent Acquisition Specialist Salaries, the Ultimate job Interview Preparation Guide year full.... Impacted by the post-pandemic renormalization MO - April 14, 2021 specifically, example... So, to what extent are they baked into the 2023 outlook expanded our client base by winning new... Want to speak for Shelley, but what I would just tell is! Shelly comment afterwards of potential M & a absolutely, we see opportunity. Tailored outsourcing services to help to full reconciliation of our hyper growth sector profit sharing or tips additional could. Hosting this call to discuss its fourth quarter and 93 for the bonus,,... Margins in fiscal year '23 us today 'll give you more color kind of forward... 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