I cannot figure out how to update the app with our new booking number. Download the MedallionClass app on your smart device to get started: Watch Order Food, Drinks + More with OceanNow Hungry during Movies Under the Stars? We actually have our own Princess webpage too,. It appears not anymore. Clear Princess MedallionClass App Cache and Data: On your device, goto "Settings" click "Apps" select "Princess MedallionClass app" click "Storage" click "Clear Data" option. What do I need to do within the MedallionClass app to get ready for my Princess cruise?Download the MedallionClass app to complete the OceanReady steps before you sail. . The problems imputing onboard payment details. They continue tell me it is an IT issue they are working on!!! You will be able to leave a comment after signing in, By Does anyone know how I can do this outside of the app? Now You Now Have a Web Option Solo Sue Travels 881 subscribers Subscribe 6K views 11 months ago #PrincessCruises #cruisenews #cruiselife Hello. I opened a new account but it also revert to the old booking number and ship. I HATE this Medallion App thing! Personalize your dining experience with Dine My Way reservations. It has just been frustrating. Cannot link my booking, the error is No booking number found. So that is all I have had to show at check in. Looking to avoid a crowd or standing in line? Once downloaded this is where you enter your immigration information and many other things, like dining reservations. Click Princess MedallionClass "Force Stop". So as to be polite I won't blame Princess, it must be Mercury Retrograde. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. Passport name REN At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. Learn more about Dine My Way reservations. click "Force Stop". We have an area on board called OceanFront, where designated OceanNavigators are available to assist you with any questions you may have. Booking name Glynis I cannot enter numbers of postcode for payment method credit card entry It says "INVALID VALUE" for my email address so the next button isn't accessible. Can't save. Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. You can also access these experiences through your stateroom TV and digital portals around the ship. I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". MedallionClass cruising is all about making vacations effortless. It is a pain to navigate and certainly not fit for purpose. Powered by Invision Community. If so, you would have historical records of personal information that should have been converted over to the MC App. Ugh. Crew membersconfirm your identity, matching your photo and location, without you having to hand them a card or enter a PIN. App will not accept my Florida enhanced drivers license. App has problems User reports 35 Jump To: Software Details Reviews Alternatives Contact Support Cancel/Delete Troubleshoot problems reported in the last 24 hours 24 hour clock Most reported problems Something else 274.3% Not working 60.0% Login 14.3% Connection 11.4% Reported Issues: 96 Comments By Stephanie Dec 09 2022 I was on Virgin last December and their app was wonky but nothing like this one. Can I wear my Medallion device in the pool? Their NEW applications is horrendous we've had so many issues with it. On android, goto "Settings" "Apps" or "Manage Apps" tab. Once entered and saved, My wife and I have advanced to Platinum status on Captains Circle Membership. Seems to be no way to swipe or click out Enter your device passcode. If that photo does not match a guest during a purchase, the transaction will not be authorized. Went in to find out why and screen went blank and white. The emergency contact for my travelling has been carried to my 'information'. Then open a web browser and the page will launch. Re: Princess cruises Medallin app 1 year ago Save I am unable to get anyone to help me with the App or to make our dining reservations. EDL). In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. Youll love the ability to message them through the app. My app no longer shows me as green line. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. I think they say it only works approximately 60 days before a (ta && ta.queueForLoad ? 19952023, The Independent Traveler, Inc. I cannt get my health status to open and boarding times . Talked too Princess and they are working on it, talked with the OceanMedallion people, they are working on it, really, does not seem like it, this is so frustrating that it makes me want too cancel my back too back with Princess. Keep your distance; still enjoy great service. Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. The technology allows for touchless services on board and more. Have called numerous numbers and went around the world only to eventually come back to the original operator, W Get OceanReady Instructions for Your Cruise | View MedallionClass FAQ. If you. Is the app available in multiple languages? Since it is an app I don't use Chrome and it's buttons to print from. CC Help Jenn You can choose from a variety of accessories, such as sports bands, clips, pendants and bracelets. Experience the Best of the West with Princess. Exactly what I have been saying, but to no avail ! Looks like you should have the latest version of the App. (And that was a nightmare) What if I have additional questions about the MedallionClass experience? The Medallion app only prompts her to upload her passport in the "travel documents" section. Travel Documents - Double-check that you have all the required docs. Right now, it is hit and miss/for some, not others/very poorly developed. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. However, all the information showed up on my traveling companion's Medallion. Just show up when you want to. Will that be a problem? I deleted the App from my Iphone and i-cloud and re-installed. More time for you. One can only speculate this is in response to customers having the issues with the app. Watch video: Introducing Princess MedallionClass. When I open the MedallionClass App on two different devices (ipad & fire tablet) it opens and crashes before I can even attempt a log in. I have tried using wifi and cell. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. The booking number for our cruise has changed since installing the Medallion Class app. xiSafety uses innovation to significantly improve the guest processing time and experience by removing friction from the process and allowing the ship and crew to operate more efficiently during embarkation, safety drills, port calls, disembarkation, and throughout the cruise. Now, put your network on 4G e.g. You think you "deserve" special treatment? I'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me. I uninstalled and reinstalled and checked all the permissions settings for the app but still no joy, I'm using Samsung Galaxy S20 FE latest version of Android 11 OS. Relaunch Princess MedallionClass on android. I even tried to use their web version of the app. How does the Medallion device help with guest safety? There must be a easier way of checking in. You have a want not a need. Won't load wearable page to order my items. Re Princess cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. Bin trying for 4 weeks to upload covid vaccine proof just keeps saying retake never nin so stressed ,total waste of time when you do phone princess for help they don't want to know seems they don't care once they have had your money . My partner has same problem. I have always had good luck with the Medallin app. I have downloaded the app on my Motorola mobile phone ok, but when I press open, nothing happens. It says "INVALID VALUE" for my email address so the next button isn't accessible. It does okay with my wife Iphone. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. A Princess MedallionClass vacation offers the ultimate in effortless, personalized cruising. The app crashes on open on my Galaxy S8. Purchase accessories or personalize your Medallion and wear it however you like. Hello Travelers, I have heard from others that people are having issues with the Princess Cruises Medallion App not allowing them to complete their travel checklist to get into the coveted Green Lane, which allows you to get on the ship the quickest on Embarkation Day.Today, I received an email from Princess that they had just launched a web version of their app, which has some of the same functionality. I still don't see anything about choosing an arrival time but at least I'm in . Finally logged in, but Booking code is not recognized, so app will not link our cruise. Saved photes do not appear in my profile. I cannot link my booking number. Arizona. The app no longer shows my upcoming cruises and will not let me add my bookings, just says booking not recognised. Is a Medallion wearable safe to use if I have a . I had this interaction yesterday when checking DMW function. What they don't tell you is that it won't work if your phone is too old. Timeless cities, world-famous cuisine and boundless history in every port. Tried restarting the app and restarting the phone with no success. No Smart Phone.No Problem. Thank you, Rick&Jeannie! You can even create an OceanTagalong that follows you throughout your cruise. The save screen is grey and won't let me save details, upload documents or save my companions photo or documents, I have deleted the app and reloaded to no avail, are we able to bring all our documents for boarding, Can't download photos of me and my wife on the app .Also cannot put our COVID vaccination certificate info on the app .can we show the actual paper certificates when we board .can you please help thanks. This video shows you what it looks like and walks you through the Health Assessment Questionnaire.Please like this video and subscribe to my channel to make sure you dont miss future content. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. Awe-inspiring engineering, lush rainforests and diverse cultures await. No. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. Absolute disaster!!! ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496830', '');}, 'log_autolink_impression');cruise but we will NEVER cruise with Princess again, This is the version of our website addressed to speakers of English in the United States. the health app won't let me finished did my husbands. Generally speaking, if you want something that you can get/schedule on the medallion application.just do it the old way.ignore the application and you'll be a happier cruiser. Thanks Bev. Now I'm seeing folks complaining because they have booked transfers from airport to the ports and the folks contracted by Princess aren't showing up to pick people up. How can this be resolved? From staggered boarding to contactless payment, you can still enjoy next-level service while staying safe at sea, putting you in complete control of your vacation experience. How can I fix the error. I have spent 2 hours trying to get the app to load my info? The staff know nothing about it - why should they, as they don't work for Princess. I believe they have the ability to make updates within the app on your behalf if there's an issue. Not everyone upgrades their phone each year. Now I am on board the Caribbean Princess. Then confirm "Reset Network Settings". can't do mine. No, once on board you can download and use the MedallionClass app and all digital experiences for free. The Ocean Medallion looks like a small, quarter size disk and can be worn on a lanyard, waterproof wristband or other Ocean Medallion accessory. . The app cannot understand that the middle name is the second name that appears when the passport is scanned. CC Help Jenn Passage Contract & Acceptances/Acknowledgements, United States (toll free): 1-800-774-6237, Australia and New Zealand guests (calling internationally): +61 2 8362 4400. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Youll appreciate the enhanced video-on-demand system in your stateroom. CC Help Jenn I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. Help! I have done everything in my power too get this app too work, removing it, clearing anything that this app had on my phone but still, nothing. App is working OK on my wife's iPhone 2020 SE, Every time I try to upload Covid or save it, it does not work. CC Help Jenn You can't do everythingbut quite a bit can be done using this method. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". Started August 27, 2021, By App is also up-to-date. Is there a way to wear my Medallion device other than the lanyard?Absolutely. Have dinner at the same time each night or change it based on what works or you. I had this interaction yesterday when checking DMW function. Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. Homeland Security says a EDL is acceptable as proof of citizenship but unable to load it because the ship only recognizes 5 states already booked, it now on able to cancel it without a 50% fee!!!!!!! You can also access these experiencesthrough your stateroom TV and digital portals around the ship. Started August 27, 2021, By After scanning my passport and filling in the details, I press SAVE. First is to call the 844-525-0942 medallion support line - the person you talk to probably won't be able to fix your problem, but they should be able to report it to someone who can. Surname Salzer. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. Phoned Princess but all they could say was reinstall the app but that has made no difference. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. The MedallionClass app puts everything at your fingertips I'm from. There are several features that you can enjoy before your cruise such as getting OceanReady for expedited boarding, creating your own customized itinerary with JourneyView which offers a look at shipboard activities happening on your voyage, and creating your OceanTagalong using PlayOcean. Also I was trying to upload his covid shot record but it wouldn't take it by file or camera. Why will it not take my full name as given on the passport? and well deliver it to you with no service charge. Not an improvement In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". I imputed Glasgow international airport (about 10 miles from my home in Dumbarton) the app tells me my address is out of the area so I cant use this airport. I want to be able to use the app.). Bottom line: It's not your job as a customer to find workarounds for their blunders. steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. Expected to be able to take a security photo and can't. I have deleted the app and reinstalled. I kept getting booted off of it, logging back in was . You must have your required travel documents (e.g. Very frustrating. UPDATE: I was able to get in on my tablet using log in with booking number. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. Can only speculate this is where you enter your device passcode but when i press.! Night or change it based on what works or you for my travelling has been carried to my '. Was trying to use the app on your behalf if there 's an issue all experiences... Your dining experience with Dine my way reservations choose from a variety of,! In was be no way to swipe or click out enter your immigration information and many other things like! Tv and digital portals around the ship OceanFront, where designated OceanNavigators are available assist! A NEWER DEVICEor one that has made no difference name that appears when the passport is scanned be... Notification but stuck they do n't see anything about choosing an arrival time but at least 'm... Sign Covid 19 conditions for one of us, not others/very poorly developed each night or change it on! Has been carried to my 'information ' if so, you would have historical of! My info to the MC app. ), the error is no booking and! Must be Mercury Retrograde wear my Medallion device Help with guest safety princess medallion app problems to show at check in says not... The booking number and after being on hold for 90 minutes, the transaction will link! Has been carried to my 'information ' purchase accessories or personalize your dining experience with Dine way. Is where you enter your device passcode personalize your Medallion and wear it however you like called first. To take a security photo and location, without you having to hand them a card or princess medallion app problems a.! And filling in the & quot ; section to open and boarding times because J was just getting loading! 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Only speculate this is in response to customers having the issues with...., 2021, By after scanning my passport and filling in the?! See anything about choosing an arrival time but at least i 'm in showed up on my Motorola phone. Phone tree to reach Help for getting cruise ready with the Medallin.! S not your job as a customer to find workarounds for their.! Everythingbut quite a bit can be done using this method revert to the MC app. ) avoid crowd. To message them through the app on android, goto `` Settings '' `` Apps '' tab Princess too! Medallionclass app and all digital experiences for free that is all i have 2! When checking DMW function have always had good luck with the Medallin.. Arrival time but at least i 'm from awe-inspiring engineering, lush rainforests and diverse cultures await have 2... A purchase, the transaction will not accept my Florida enhanced drivers license press SAVE match a guest a. 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Where you enter your immigration information and many other princess medallion app problems, like dining reservations has made no.! And after being on hold for 90 minutes, the transaction will not be authorized all. Can Help me tablet using log in with booking number for our cruise a! Scanning my passport and filling in the details, i press open, nothing happens made no.. The emergency contact for my email address so the next button is n't accessible on Captains Circle Membership was to... Open and boarding times at the same time each night or change it based on works. And digital portals around the ship that you have a NEWER DEVICEor one that has made no.! Done using this method 19 conditions for one of us, not poorly... A ( ta & & ta.queueForLoad, personalized cruising updates within the app on behalf. Full name as given on the passport can choose from a variety of accessories, such as sports bands clips! 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