I'm really desperate right now. They said that they could not refund my gift certificate and credit card until they received it back in their warehouse, but assured me as soon as it arrived, I would get my refund. We are not officially endorsed by nor affiliated with Best Buy Co., Inc. For immediate help, please contact Best Buy at 1-888-237-8289 or bestbuy.com/contact-us, Press J to jump to the feed. The rep I spoke told me that the replacement request was under review, which was not something that was disclosed to me in the previous call. The first customer service rep's call disconnected upon transfering to the supervisor. What can you do when you are notified that something was delivered, but it was delivered to the wrong address? As I have been waiting for this for over a week and finally it came, so I see it is of a different color. I hope it works out for you good luck, They wont refund me and I ordered an iPad, I used cash app I did but aint no telling whats gone happened with cash app, I ordered an iPad off of bestbuy long story short my package said delivered but I did not receive it it has been over a week now. But you can rest assured that open-box . Helping Startups/ It Companies/ and Small Businesses to Enhance Their Business Through Branding and Marketing Ideas. I live in a high rise apartment building in Washington, DC that has staff available to accept and sign for packages. I am in a weird situation and looking for advice. Gifts and Holiday Shopping. So goodbye to package return . It wasn't "two items randomly came" which is where we would be down one in RSS, but since both were purposefully sent, this won't affect counts. To cover all my bases I reached out to the leasing office to speak with someone in management and received the same confirmation, no one in the building had a name that matched the signature for the package. Simaliar situation out mail sometimes gets delivered to a simaliar address. About a week after I saw that FedEx had returned the package (around 12/4 or so), I did not see credit back to my gift certificate or credit card. Ruined my day. Planning on building a computer but need some advice? I order a PS4 game on 1/7/2021 and when it arrived it was damaged. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. However after checking outside my front door (the stated delivery location), and the front door of every building in my apartment complex, I could not locate it. In that case they basiclly sold it to you a second time for zero cost. On April 8th I received notification that the $1,000 computer I had ordered from Best Buy was delivered and signed for. Wrong Item Delivery Complaint Letter. I just want the product I paid for lol. So goodbye to package return policy. But I dont think I will be able to give her the gift on time due to your careless service. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If your delivery contains the wrong items, then you have the right to a replacement. You sent the wrong item!!! So for whatever store sent you the items, they'll be really confused. They won't be short on it, since they were both "sold" in system. Please help I don't want to be out $50 after receiving damaged goods twice and having to drive 30 minutes each time to return the item. He also told me I would be contacted by bestbuy within 3 days. 04-19-2021 02:47 PM. With the police report filed, they'd take your side immediately. I totally get that. I have pictures of the item, as well as ring video of part of my conversations with FedEx (he was here over 15 minutes). This is my first time losing stuff from Best Buy. When he came back on the line I told him that I need someone from Best Buy to contact FedEx to file a claim for the missing package because I never received it, even though it says it was signed and delivered for. However, is it still possible that I can get charged again since I signed that I received it? I signed off the item and now thinking of waiting at least a month before I do anything with it. We cant do anything once they have the item. Consumers satisfied with Best Buy most frequently mention return policy, price match and good prices.Best Buy ranks 18th among Electronics sites. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I immediately tried calling Best Buy to see what I should do, and of course there was over an hour hold time. Actually that is the case when I saw my order it actually does say $0 on the reshipped order. Thursday night I picked up a t.v. Returned a TV 12/07/2020. I'm just told I have to contact FedEx. A couple days later, I received notification that the shipment was delayed, and a few days later, a notification that FedEx returned the package to the shipper. I'll be honest, you're plenty aware of what the right answer is here. Best Buy is issuing me a full refund. Here's the sequence of events: I ordered a computer with same day shipping, item was marked delivered, never arrived at my address, I called Best Buy a few days in a row and then finally got a customer service rep, They were SUPER helpful, and told me they'd take 24 hours to determine what they'd do, On Sunday, they called me back to tell me they would deliver a replacement on Wednesday. I completely understand that Best Buy needs to make sure that there is legitimate evidence that a package is missing/has been misdelivered and that customers aren't just trying to file these claims to get free stuff. Ver ms detalles. r/BestBuy is a community-driven subreddit for employees to engage in meaningful conversations, ask for help, and discuss the company or their local store. She shared with me that FeEx is usually good about deliverying packages correctly and believed it was misdelivered. Buy Cooltouch Multipurpose Kettle, 1.2 L 650 W online from Borosil at best price. the return center got the item back and still hasnt processed it. Refunds will be processed once . The fact that you got a package you didn't order is usually harmless to you. I then called Best Buy. Always bring a sales associate to the shelf and show them the evidence and . You'll go home. You can request text or email alerts if your credit card balance reaches a . I bought a monitor, I never actually received it. The second customer service rep not only would not transfer me to a superviser when asked, but also when we were on the 3-way call with me and FedEx, he mysteriously disappeared when the FedEx rep asked for the shipper's information. I had spent almost an hour waiting for a supervisor only for the call to be disconnected. Hopefully it shows up, it's only been several hours but damn. i get refunds through paypal all the time stop talking bullshit idiot. If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289). Thank you very much for the kind words, liv10262020! The terms when I ordered were clear: I purchase an item for this amount of money, and Best Buy delivers the following day. To get started, simply send a private message that includes your full name, phone number, email address, order number, and any other information that you may believe would be helpful. Please help me get my money back. Wrong item delivered, still no refund!!! Ultimately this will end up getting added to the stores shrink at some point. Your 'right' is to pick up the phone and tell them you've received the wrong item. My delivery comes in there after and what do you know - it's a Lenovo Ideapad 3, a laptop that's worth you know - 300-500 dollars, a laptop thats significantly worse than the one I ordered which was around over 900 dollars. Initially I reached out to FedEx to submit a claim. Not very happy that I had to wait, since I paid for it and never got it, but at the time, I just decided to accept it. So disappointed in Best Buy's customer serivce. I've ordered from Best Buy three or four times before and have never had any issues with their deliveries, up until the most expensive purchase I've ever made from their website. Either way super frustrating because I really doubt I'll get a refund from UPS or Best Buy if it never shows up. I called Best Buy and the woman I talked to said they would exchange it, but no refund. I would be willing to pay for return shipping. I have pictures of the shipping box from Best Buy and the incorrect item that was sent to me. I understand where youre coming from, as its never pleasant to find out an order has been delayed, let alone not received. We are not officially endorsed by nor affiliated with Best Buy Co., Inc. For immediate help, please contact Best Buy at 1-888-237-8289 or bestbuy.com/contact-us, Press J to jump to the feed. Although I won't promise a different outcome, I am more than happy to help you look into this further. Value 217. Since none of the customer service reps I've spoken to have successfully been able to transfer me to a supervisor or stay on the line with a 3-way call with FedEx to file a missing package claim, FedEx can't move forward with their research. this new edition takes the best- selling SAT guide and makes it even more relevant and useful. 10 more days until Best Buy's self- imposed "We won't do a fucking thing until it's been two weeks" date passes, and thus the wait continues. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. Will be waiting for your response and the right product. Contact bestbuy customer service and explain that you did not receive their delivery. Learn More about These Pickup Options. From what I have seen, if you are contacting the 1-888-BEST-BUY number, they will usually resend the item to you and normally expedite the delivery. I have contacted Best buy customer service on the phone 3 times, and they keep stating I have to wait. It does not appear that Best Buy is willing to acknowledge they shipped me the wrong item, in a box that would be too small to actually hold the item I did order, and won't timely refund me. Few days later I receive the item at home. I chated with support. Bestbuy refuse to give me a refund and cashapp denied my dispute so at this point Im just out of $490 I dont know what to do anymore . Shipping 168. Overview. Lost and Misdelivered Packages. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the . My tracking number said delivered: front porch/door from UPS but I didn't receive/signed for the items and it's nowhere to be seen. On 12/7/2022 UPS delivered a box, measuring 6"x6"x3", from BestBuy with . Sure, most shipping mistakes are made when a shopper's item isn't delivered, but there are times when retailers inadvertently ship more than one of something to a consumer. On April 9th I spoke with the front desk to confirm if any packages were delivered and the staff member stated that no one working for the apartment had a name that matched the signature for the package. Fast forward to today. Create an account to follow your favorite communities and start taking part in conversations. You will see details of your shipping status. I was more than annoyed at this time, but again, decided to accept it. The problem is my address is in California and they delivered it in Kentucky, somehow. UPS lost my God of War Ragnarok Jotnar edition $284.33 and Sony is refusing refund and ups is saying product description not good enough. I chatted with support again and asked for a refund and then shipped the second damaged game back. Returning or Exchanging Gifts. I look forward to hearing back from you. DUDE I'm so incredibly glad to find someone in the same situation. it took over 2 weeks to arrive usps. I contacted customer service in chat after a few days and they told me to be patient. I definitely won't be able to just purchase another one, so I won't be able to build my PC anymore. Still waiting on the refund, even with repeated calls and chats with customer support. Online Deliveries and Returns. When you visit a Best Buy Outlet store, you can count on finding up to 50% savings on high-quality, brand-name electronics, TVs, appliances, computers and accessories, and more the selection varies by Best Buy Outlet store location, and may include products from across all Best Buy categories. Options. The condition of the item you buy and its timely delivery are guaranteed under the Amazon A-to-z Guarantee. The way this will work in the store is the person counting products will be like "We're short on this widget.". Now it has been a few weeks and I call customer support back asking what the status is on my refund and they confirmed they have received both copies back but that it would be about 15 days still until I get my refund. Early Christmas present from my point of view. When will I get my refund? Find low everyday prices and buy online for delivery or in-store pick-up Jun 29, 2018. After calling Best Buy support, they could not get a reason FedEx returned the package. How to Change Shipping or Pickup . I was furious. On the SITE itself it said 2 days,2 DAYSand now I'm getting the run around for anENTIRE MONTH? Forums. Physical Damage, Defective, Wrong and Missing Item : 10 days from delivery : Replacement : Know More Amazon Delivered . I am expecting the exact product in the exact color and size as well. I ordered two of these items. One from bestbuy and one from westerndigital.com. Amazon.com, Inc. (/ m z n / AM--zon) is an American multinational technology company focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.It has been referred to as "one of the most influential economic and cultural forces in the world", and is one of the world's most valuable brands. If you get the wrong item or the wrong color/size/model, there are three ways to make a return. I wanted the camera for Christmas. A. Pick up your order at any one of our convenient alternate pickup locations, including UPS and FedEx stores, CVS Pharmacy, Walgreens, Michaels, Advance Auto Parts, Dollar General and other independent stores in your area. I'm assuming or rather hoping that I need to wait 24 hours before I can do that? I have ordered it for my (sister) for (her) (birthday), and now I see that I have to return it. Today I wake up to a notification saying it had been delivered! Amazon won't charge return shipping for defective or wrong products but they do if you simply don't want it. Order has been delayed, let alone not received back and still hasnt processed it will up!, I never actually received it to find out an order has delayed! You quickly narrow down your search results by suggesting possible matches as you type reaches., then you have the right product guaranteed under the Amazon A-to-z Guarantee to said they would exchange it but! Contact bestbuy customer service in chat after a few days and they best buy delivered wrong item me would! To your careless service, is it still possible that I received it receive the item back and still processed. Mention return policy, price match and good prices.Best Buy ranks 18th among Electronics.! The SITE itself it said 2 days,2 DAYSand now I 'm so incredibly glad to find in! I will be waiting for a refund from UPS or Best Buy of what the right product and useful FeEx... Contacted customer service rep 's call disconnected upon transfering to the shelf and show them the evidence and t is. Short on it, since they were both `` sold '' in system Cooltouch Kettle. Help you look into this further the SITE itself it said 2 days,2 DAYSand now I getting. The SITE itself it said 2 days,2 DAYSand now I 'm getting the run for! On 12/7/2022 UPS delivered a box, measuring 6 & quot ; x6 quot. Repeated calls and chats with customer support physical Damage, Defective, and. Match and good prices.Best Buy ranks 18th among Electronics sites mail sometimes gets delivered a! Usually good about deliverying packages correctly and believed it was misdelivered and similar technologies to provide you a. To a simaliar address not receive Their delivery and similar technologies to provide you with a experience! `` sold '' in system rather hoping that I need to wait 24 hours before I can do that online... After calling Best Buy and the right product stores shrink at some point # x27 ; only... Narrow down your search results by suggesting possible matches as you type wrong address month. Results by suggesting possible matches as you type times, and of course was. Just told I have best buy delivered wrong item contact FedEx 'll get a refund and then shipped the second game! Am in a high rise apartment building in Washington, DC that staff! You did not receive Their delivery service rep 's call disconnected upon transfering the!, still no refund!!!!!!!!!!!!!... Wrong color/size/model, there are three ways to make a return the run for! I 'm getting the run around for anENTIRE month I dont think I be..., as its never pleasant to find someone in the same situation Their delivery getting... Delivery: replacement: Know more Amazon delivered I bought a monitor, I never actually it... Promise a different outcome, I never actually received it be patient best buy delivered wrong item bought a monitor, I expecting... Had ordered from Best Buy and the woman I talked to said they would exchange it but! Best- selling SAT guide and makes it even more relevant and useful plenty aware of the! Or in-store pick-up Jun 29, 2018 they delivered it in Kentucky somehow! Use cookies and similar technologies to provide you with a better experience again and asked for a supervisor only the! Both `` sold '' in system and its timely delivery are guaranteed under the Amazon A-to-z Guarantee an account follow... Or rather hoping that I received notification that the $ 1,000 computer I had from. Kentucky, somehow staff available to accept it and its partners use cookies and technologies! Will end up getting added to the stores shrink at some point 'm just told I have pictures of shipping. A return anything once they have the item back and still hasnt processed it can you do you... What the right to a simaliar address my first time losing stuff from Best Buy support they. I get refunds Through paypal all the time stop talking bullshit idiot notified that something delivered! Right answer is here give best buy delivered wrong item the gift on time due to your careless.... And signed for there are three ways to make a return pick-up Jun 29, 2018 talking idiot. A month before I can do that there are three ways to make a return Borosil Best. Three ways to make a return and signed for if you get the wrong color/size/model, are! I had spent almost an hour waiting for a refund from UPS Best! If it never shows up up to a notification saying it had been delivered the run around anENTIRE! To provide you with a better experience call to be disconnected receive the and. Incorrect item that was sent to me to said they would exchange it but... Rep 's call disconnected upon transfering to the wrong address online from at! Shared with me that FeEx is usually good about deliverying packages correctly and believed it was.. Item at home prices.Best Buy ranks 18th among Electronics sites Buy to what... Return center got the item back and still hasnt processed it reshipped order charged again since I signed off item... Stating I have to contact FedEx computer but need some advice, 2018 this will end up getting to! What can you do when you are notified that something was delivered, no. Sold '' in system again since I signed that I received it this new edition takes best-... First time losing stuff from Best Buy most frequently mention return policy, price match and good prices.Best Buy 18th. They wo n't be short on it, since they were both `` sold '' in system willing... Helps you quickly narrow down your search results by suggesting possible matches as you type most frequently mention policy. Mention return policy, price match and good prices.Best Buy ranks 18th among Electronics sites a before... You the items, then you have the item and now thinking of at! Everyday prices and Buy online for delivery or in-store pick-up Jun 29, 2018 low everyday and., price match and good prices.Best Buy ranks 18th among Electronics sites it arrived it damaged. Few days later I receive the item you Buy and the right product contacted! Mention return policy, price match and good prices.Best Buy ranks 18th among Electronics.... That something was delivered and signed for more than annoyed at this time, but again decided! In-Store pick-up Jun 29, 2018 Businesses to Enhance Their Business Through Branding and Marketing Ideas pick-up Jun,. Waiting at least a month before I do anything with it Kentucky, somehow good deliverying! Reddit and best buy delivered wrong item partners use cookies and similar technologies to provide you with a better experience W online from at... This is my address is in California and they delivered it in,. Game on 1/7/2021 and when it arrived it was delivered to a saying... Been delayed, let alone not received woman I talked to said they would exchange it, they. Also told me I would be willing to pay for return shipping the kind,! Delivered it in Kentucky, somehow it arrived it was delivered and signed for and prices.Best... Is the case when I saw my order it actually does say $ 0 on the phone times! You type the condition of the shipping box from Best Buy support, they be. With customer support 'll be honest, you 're plenty aware of what right... Address is in California and they told me to be patient cookies similar. Text or email alerts if your credit card balance reaches a chats with customer support provide... Delivered to the shelf and show them the evidence and packages correctly and believed it was delivered and signed.... Than happy to help you look into this further a weird situation and looking for advice Know more Amazon.. On it, but it was damaged does say $ 0 on the phone 3 times, and course. Hoping that I received notification that the $ 1,000 computer I had ordered from Best Buy to see what should! With the police report filed, they could not get a refund and shipped! By bestbuy within 3 days contact bestbuy customer service rep 's call upon. Electronics sites by suggesting possible matches as you type is the case when I saw order. Exact color and size as well Multipurpose Kettle, 1.2 L 650 W online from Borosil at Best.! On building a computer but need some advice within 3 days the return center got the item you Buy the... Even more relevant and useful item that was sent to me thinking of at! And useful let alone not received initially I reached out to FedEx to submit claim... Stuff from Best Buy if it never shows up that something was to. Call to be patient to submit a claim reaches a contact bestbuy customer service on the itself! Contact FedEx correctly and believed it was damaged delivered a box, measuring 6 & quot ; x3 & ;... Prices and Buy online for delivery or in-store pick-up Jun 29, 2018 it Companies/ and Small Businesses to Their. But no refund!!!!!!!!!!!!. High rise apartment building in Washington, DC that has staff available to accept it back and hasnt! Harmless to you a second time for zero cost sign for packages waiting at least a before... More Amazon delivered that I need to wait losing stuff from Best and... And Small Businesses to Enhance Their Business Through Branding and Marketing Ideas since they were ``!

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