Let me start by saying that we have taken a Viking Danube cruise in the past and thought it was an outstanding experience in every respect. Yes. Given the current COVID situation (and that 3 of the 4 countries we were slated to visit are currently closed), we decided we should cancel. No. Masks and Physical Distancing Requirements: Masks are encouraged but not required. I believe the company is the same one Viking uses. This review was chosen algorithmically as the most valued customer feedback. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. Passengers no longer need to provide a test certificate, but must be able to provide photo evidence of a negative test if asked. This will enable travel to Vietnam, to Cambodia and back to Vietnam during the course of the itinerary. Is A Pre-Arrival COVID-19 Test Required? If the length of the itinerary prohibits the initial on-loading of sufficient oxygen cylinders, the guest must make their own arrangements for additional cylinders or refills with a port. For Further Assistance If you have any questions or need further information please contact Reservations at 1-877-523-0579 or email customerrelations@vikingcruises.com, Monday - Friday, 6:00 AM - 6:00 PM; Saturday and Sunday, 7:30 AM - 4:00 PM, PT. Viking emailed Mar 2 2020 offering a voucher for the 75% cancellation fee those on cruises in Apr. As you may already know, paying by echeck is as easy as providing a credit card number. 2066521-50, Pricing Terms and Conditions / Privacy PolicyCopyright 2004 - var date=new Date,yy=date.getYear();year=1e3>yy?yy+1900:yy,document.write(year);, CruiseCheap.com / arrivia. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Who Needs to Be Vaccinated: All passengers need to provide proof of full COVID-19 vaccination, including a booster shot. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. All vessels and motorcoaches are equipped to European standards. Viking Initial Complaint 11/29/2022 Complaint Type: Problems with Product/Service Status: Resolved More info We booked a river cruise with Viking which we cancelled due to Covid and received. Inspired by the design of the lines Viking Longships, and built specifically for. In 2023, unvaccinated travelers are welcome. I paid the balance via a direct payment from my bank, and tried to dispute that, but again, I authorized it, so they would not try to get the money back. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Passengers are required to meet the requirements of entry to the country in which they are embarking on their Emerald Cruises river cruise. Are Any Unvaccinated Passengers Able to Sail? Unvaccinated passengers will be required to present proof of a negative antigen or PCR test taken no more than 72 hours prior to embarkation. 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Only if required by local authorities depending on port of embarkation. You have 1 items What is My Viking Journey? Who Needs to Be Vaccinated: As of September 6, 2022, passengers on voyages to Canada, Bermuda, Greece and Australia, plus voyages of 16 nights or longer, must be fully vaccinated against COVID-19. Which personal items are allowed on board and which are prohibited? Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, You may use echeck to pay for your Viking cruise or cruisetour, and for airfare. Is A Pierside, Pre-Embarkation COVID-19 Test Required? 0000008753 00000 n hb```b``f`c`Lb`@ V(,aVllvl,},9xVq`he`8s0~G`Ey24{g8. 0000002091 00000 n Who Needs to Be Vaccinated: From October 14, 2022, passengers are not required to show proof of vaccination status. Who Needs to Be Vaccinated: Virgin Voyages no longer require passengers to be vaccinated. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. Have Cruises Been Treated Unfairly During the Pandemic? Non-U.S. passengers should check travel requirements to enter the U.S., which currently requires any person aged 18 years old or over to be fully vaccinated. Branch) and Non-Insurance Services (provided by Generali Global Assistance). Is A Pre-Arrival COVID-19 Test Required? At this time, a second booster vaccination is not required. Individuals looking to obtain additional information regarding the features of each travel plan component, please contact Trip Mate at 1-866-303-1165. Yes, children 11 and under. Through Frosch we asked for a complete cash refund of all monies paid to Viking since February 2019. 0000035333 00000 n Yes, unvaccinated passengers under the age of 12, provided they have taken a negative PCR test at their own expense prior to embarkation. As of September 6, fully vaccinated passengers will no longer be required to test prior to embarkation, on voyages under 16 nights in length. The F.B.I. Sailings 16 days and longer will still require passengers to provide proof of a negative COVID-19 test. This may help protect your travel investment, your belongings and most importantly, you from many unforeseen circumstances that may arise before or during your trip, including costs of circumstances that may arise related to COVID. Possibly, depending on the rules set forth for air travel of the country of departure. Who Needs to Be Vaccinated: Beginning October 4, 2022, Norwegian Cruise Line will drop all vaccination requirements on its global sailings. Every dollar paid for cruise, air, taxes, fees or surcharges can be paid by echeck, including regular-priced itineraries and airfare, any special offers or Viking Air Plus services, You will receive a 3.3% discount and there is no fee for this service. Special Needs: You are strongly encouraged to advise us at 1-877-668-4546 (1-877-66VIKING) of any accessibility requirements prior to booking so we can determine if reasonable accommodations are available. Who Needs to Be Vaccinated: Beginning September 5, Silversea will welcome unvaccinated passengers on all sailings, excluding voyages sailing to or from destinations that still require a vaccine, including Australia, Canada and Greece. Who Needs to Be Vaccinated: Beginning September 5, Royal Caribbean will welcome unvaccinated passengers on all sailings, excluding voyages sailing to or from Australia, Bermuda, Canada or Singapore. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Is A Pre-Arrival COVID-19 Test Required? We booked a river cruise (Danube) for March 2022. These requirements end October 4, 2022. Stay current with special offers, news and destination-focused content. Click to see Future Cruise Credit FAQs and special Future Cruise Credit offers. Are Any Unvaccinated Passengers Able to Sail? 0000027032 00000 n As of the fall of 2022, many cruise line have dropped vaccination, testing and masking . 19952023, The Independent Traveler, Inc. Will I Have to 'Social Distance' on My Next Cruise? Is A Pierside, Pre-Embarkation COVID-19 Test Required? Guests must contact the airlines directly to make the necessary arrangements if they are traveling with oxygen concentrators or tanks. At the same time I was talking to them about the voucher, I booked a shorter cruise to Iceland that cost a little more than half of what the original Iceland cruise cost. If the photos you submit include images of other travel companions, you agree and represent that you have obtained their permission to submit these photos (or that of their parent/legal guardian if they are a minor in their jurisdiction of residence) and that you have also obtained their agreement to these terms. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Disappointed with Viking Cruises cancellation policy. Celestyal Cruises has partnered with Bioiatriki which provides tests for just 10 per person at locations across Athens and Thessaloniki. Masks and Physical Distancing Requirements: Depends on the destination. No. They offered me a voucher for 125% of my . Are Any Unvaccinated Passengers Able to Sail? The company left an official comment on this complaint. Step By Step: How to Submit Comments on Cruise to the CDC, Photos From MSC Cruises' Return to Sailing in the Mediterranean. Masks and Physical Distancing Requirements: masks are no longer required. Acceptable Vaccines for U.S. Sailings: Regent accepts a mixed vaccination series consisting of doses from different manufacturers, as long as the series meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. Beginning September 6, 2022, passengers on all sailings (excluding those calling on Canada, Greece, Australia and New Zealand) will no longer need a COVID-19 test. 0000003531 00000 n We did not cancel any trip in 2021 but rather rebooked and postponed our trip to 2022 as explained and recommended by Frosch Travel. Passengers aged 5-17 years who are not fully vaccinated must take a Covid 19 lateral flow/antigen test in the three days before, or on the day of departure. Is A Pre-Arrival COVID-19 Test Required? You grant to VRC, the Carrier and their affiliates a non-exclusive, royalty-free, transferable, sublicensable, perpetual, worldwide license to photos, videos and other visual or audio portrayals of you in any pictorial medium of any nature (collectively, the photos) you may submit to VRC or the Carrier, or any portion of your photo, in any manner or media whatsoever, (whether now known or hereafter devised), for the purpose of using your photo on any website maintained by VRC or the Carrier or their affiliates, or in any promotional materials distributed by them or in connection with a Viking cruise or travel Services. A small number of passengers may be exempt on religious and medical grounds. For more information: See the full Viking Cruises policy . Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. The final dose must be completed at least 14 days before sailing. ST42496CST No. Who Needs to Be Vaccinated: Viking's current ocean and river cruise offerings are, for now, strictly for fully vaccinated passengers only. 3-220413 Passenger Ticket Contract (Non US) CST#2052644-40 Facilities, Services Fees and/or . This allowed Viking to retain the majority of our payment since December 2019. Masks and Physical Distancing Requirements: Face coverings are optional. Children 12 and under are not required to be vaccinated. Is A Pre-Arrival COVID-19 Test Required? Yes, as of September 5, on all sailings excluding those starting, ending, or calling on ports in Australia, Bermuda, Canada or Singapore. Do to circumstances beyond my control we decided to cancel the France cruise. You agree you have the full right and authority to grant the rights granted in this section and agree that these terms do not in any way conflict with any existing commitment on your part. He only received a refund on the additional cash he had to pay (in addition to the voucher), less $100 each. Although the right to cancel is not dependent on a reason, we cancelled due to a health emergency. 0000008850 00000 n We had already paid for this cruise, so receiving a voucher didn't affect us. For the most current Viking River Cruises and Refund Policies, please refer to the Viking River Cruises website or a Viking River Cruises brochure. What Vaccines Are Acceptable: Royal accepts a mixed vaccination series consisting of doses from different manufacturers, as long as it meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. Are Any Unvaccinated Passengers Able to Sail? 0000003195 00000 n Who Needs to Be Vaccinated: Passengers on voyages 16 nights or over in length, or those that visit Canada, Greece or Australia, will need to be fully vaccinated as of September 6, 2022. No, passengers must carry out the pre-arrival test. o If, at any time between submitting the pre-cruise Health Survey and the date of travel, a guest either . For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Unvaccinated passengers 12 and over will need to present proof of a negative COVID-19 test, and pre-cruise tests may be required to embark in countries like Canada. Enjoy the convenience of paying for your trip by echeck (also known as EFT or electronic funds transfer). Who Needs to Be Vaccinated: All passengers aged 16 and over must be fully vaccinated, including a booster shot if the intial doses of vaccine were over 270 days prior to sailing. 105 49 Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. Are Any Unvaccinated Passengers Able to Sail? I would just reiterate here that we feel we did not do anything wrong and have waited over three years to experience another Viking trip. 0000005728 00000 n Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. This review was chosen algorithmically as the most valued customer feedback. Unvaccinated sailors are required to bring a negative COVID-19 test taken within 72 hours, or at the terminal for a fee of $75 on their embarkation date. Yes, on voyages under 16 days in length that do not visit Canada, Greece or Australia. Are Any Unvaccinated Passengers Able to Sail? This complaint was posted by a verified customer. Yes, as of September 2022. Fully vaccinated passengers, and those 11 and under, are not required to test. Please note we are unable to secure your reservation until payment is received in full. As of October 14, 2022, fully vaccinated passengers aboard U.S. sailings of Disney Wonder, Dream, Fantasy and Wish will no longer need to provide a pre-departure COVID-19 test. Passengers are required to meet the requirements of entry to the country in which they are embarking on their Emerald Cruises river cruise. In early December 2022, well within the 120 days of departure set out in the cancellation policy, we gave notice that we wanted to cancel the cruise. What Is Happening With Test Cruises in 2021? This offer covers all Viking reservations made between Dec. 1, 2021 and Dec. 31, 2021, on any 2021 or 2022 voyage. Due to airline security measures, your passport name must match your airline ticket name or you may be denied boarding. You may also contact us by phone at 1-877-668-4546. Are Any Unvaccinated Passengers Able to Sail? Masks and Physical Distancing Requirements: Masks are no longer required. 0000003945 00000 n Masks and Physical Distancing Requirements: Masks are recommended, but not required in the vast majority of venues. Book now . . ]gyry|@}g>Ay2-/PRX4 X|4qMfA=O\ \3'p*UU9(:=mScwM;L4V1gZR22?+ZP3,@4Ewk=xGG^c1Y `&6VZzA42WVWM1(OPp/[E13.`kt~CA/Ns~l2(ole!0 X?```vrG@Ho7Ym2 On July 25, 2022, subsequent to contacting Customer Service by email, we received a response from a Viking representative in the Guest Services Department stating: "Your vouchers for $959.60 per person don't have a cash value, so they cannot be refunded." Yes -- see above. 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