1812 Hwy 95 Ste 14. Early termination fee: None. Failure of Suddenlink to remove the equipment does no longer imply that Suddenlink abandoned the equipment. When we say we're here for you, we mean it. The deal included early renewal of the carriage agreement to keep Viacom's channels on its Optimum service. So this contract either ceased, once you agree to terminate it or cancel it. Use the search box at the top of the page to filter by product or keyword. Visit Optimum Chat Now. Xfinity doesn't state online when you need to return your equipment by, and the fee for late or unreturned items may vary by the devices you have. Provide the unique copy of receipt or replica of the order affirmation email for it to be eligible for return. Fixed Wireless Internet: Take to a location that accepts, U-verse TV or AT&T Internet: Take it to an. Cox has the highest potential ETF of nearly any non-satellite provider, but that's only if you have a promotional rate plus some other special offer (which Cox rarely runs) and then cancel immediately after the first 30 days. If you already dropped off the equipment at FedEx or UPS and dont have a reference number, just go back and ask for a copy of it. Instead, get immediate assistance with Optimums live chat feature. Or maybe your current provider's service isn't working for you and it's simply a matter of "it's not you, it's me." In the instructions there is a link to print return labels. Shop your internet options. Fee for late or no return: Call customer service for details. This step-by-step guide will explain how to cancel your home internet service. Tracking Number Track. Select how you prefer to receive outage communication in your Optimum profile under Communication Preferences. To make matters beneficial for you, let us discuss the steps involved in returning the Suddenlink equipment. Check your inbox and stay tuned for deals, news and more. Take your complaint beyond customer service and get a real resolution. * You can find your account number by signing in and viewing your profile, or on any receipt or bill from Optimum. For more information visit the Optimum terms of service. Canceling your internet service should be fairly simple. We can provide you with a prepaid FedEx shipping label. Please give us a little more information to finish your order. Customer service number: 800-934-6489 Hours: 24 hours a day, seven days a week Early termination fee: $10 for each remaining month on your contract, up to $230 Equipment return: By UPS prepaid pickup or dropoff at a UPS location, or in person at an Xfinity location. Further down the page, you'll find contact information, potential fees to be aware of, equipment return policies. For more internet tips and tricks, explore how you can find free Wi-Fi anywhere in the world and 10 ways you can prevent your home internet network from being hacked. Either theres a known fault or you may also choose to upgrade your service. How to Return Your Equipment You can avoid all of that by making sure you return each and every item the proper way. If you have further questions, give our award-winning customer service representatives a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499. 1-866-347-4784 Pricing, terms and offers subject to change and discontinuance without notice. To find out more, see our privacy policy. Astound Broadband is available at your address. Select how to reset your password. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Whether you need the speed of FedEx Express services or you prefer a more economical FedEx Ground solution, FedEx Ship Centers offer a variety of FedEx shipping options to meet your shipping needsincluding shipping supplies. You will need to call Viasat customer service to cancel your internet. Speeds may vary, Additional customer service contact options. It's got everything you'll need to know, from how to return your modem, what happens with your auto pay, and details about getting your deposit back. No hidden monthly fees. The FedEx Mobile app does all that and more. Follow these 4 easy steps for returning all other equipment. Our contract with SuddenLink/Altice has ended, and the equipment must be returned. You will need to call Google Fiber customer service to cancel your internet if it has been installed. It's not right what Big Business can get away with if we let them. Early termination fee: None. Thanks for being a Grande customer. For more contact information, visit the Kinetic customer support page. It had 1.4 million residential and 100,000 commercial enterprise subscribers. The fee for a modem, for example, is $100, and the fee for a router is $80. Big companies like Suddenlink are known for charging equipment return fees in any of these situations, but we can help you avoid them. Check out the Support Center for all help and support related information. Release the SEL button when the TV turns off. Tear off the bottom receipt tab from the prepaid shipping label. Please see instructions below. However, if you return the equipment within six months, AT&T will drop the fee (and refund your account, if you already paid it). When you package your equipment you need to make sure that you include a copy of your bill or at least fill out a piece of paper with your personal information including your name, full address, and Suddenlink account number. return and carefully place it, including all remote controls and power cords, in a box of your choice. Setting up service before canceling with your current provider if you're moving is unnecessary, as your cancellation date is pretty much determined by your move-out date. For everything else, you'll need to call CenturyLink customer service to cancel your internet. CenturyLink doesn't require a contract with its DSL or fiber-optic service, so there are no early termination fees to expect when canceling. Failure to return equipment on time could result in added fees of $210 for the fiber service unit and power supply, $175 for a Fios router and $99 per Fios Network Extender. When you agreed to cancel the carrier of the company, you are sure to send back the leased device. Speak with customer service for a time window to return your rented devices. And FairShake can help. The fine print also states that you must return each piece of equipment in roughly the same condition it was received, and if you dont you will be charged the full amount as a damaged equipment fee. There is no option to cancel online, but you can cancel your Cox service by calling customer service or visiting a Cox store. The page didnt have what I was looking for. Equipment return: By mail within 30 days of canceling. See astound.com/yourspeed for why speeds may vary. 2023 RCN Telecom Services, LLC.WaveDivision Holdings, LLCGrande Communications Networks, LLC.enTouch Systems, Inc. All Rights Reserved. Optimum internet, TV and home phone support. Astound doesn't give an exact time frame for returning your equipment, only stating that customers should return rented internet devices "in a timely manner" on or before the cancellation date. After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. Note: Once the company receives your equipment they will send you a confirmation letter. Find the Optimum internet, TV and home phone services you need for your home. Use the courier company website to track the delivery. Your IP: Observed speeds may vary based on device connection & other factors outside of Astounds control. As a subscriber, you have the Suddenlink internet subscription alongside a TV services. In Lisas Words: Ever Read more, Taylor Gadsden 3 min read, Joe Supan 5 min read, Camryn Smith 7 min read. Delay in the shipment of the device can attract more bills. You can email the site owner to let them know you were blocked. They are really a light for us in a very hard time. Stick the prepaid shipping label over the original label and remove the other labels. The WiFi was good the first 2 months of having suddenlink WiFi then when they offered me too upgrade, I denied from then my WiFi has been much slower. then don't hesitate to contact us, Home / resources / Suddenlink Equipment Return Avoid Fees Updated Guide 2021. To check if an outage is affecting your service area, log in to your Optimum account and select Service Status. Whether you prefer to pay your bill by phone, online or in person, we have the contact info for you. Other restrictions may apply. Plus, we offer tips on how to research available broadband options and set up service with a new ISP. Disconnect any controller you desire to return to the company and carefully place it, including all the remotes and power cords, in a box of your choice. Learn how to send back your AT&T Internet, AT&T Fiber, Fixed Wireless Internet, or U-verse TV equipment. An unused modem device can be returned within 14 days after purchase. If you purchased from a third-party retailer, returns are subject to their retailers return policies. Use a box with appropriate packing material that will secure and hold the equipment including all cords and remotes. 2-Year Price. Didn't get your return box? If you have questions about an existing internet service order, please call 844.263.2443. Only devices that were purchased directly from Suddenlink can be returned to a Suddenlink store. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Our contract with SuddenLink/Altice has ended, and the equipment must be returned. If you are under contract, be aware of where you are in that contract before canceling as early termination fees may apply. finder and visit a store in your area to return the items in person. Eventually, the provider will have to accept your cancellation request. Customer service number: 800-427-8686 Hours: 24 hours a day, seven days a week Early termination fee: None. It is as per the service contract that you made with the company. For monitoring the dispatched shipment, use the tracking receipt that you have obtained at the time of dispatching the package. When you call to cancel, ask about shipping labels and potential compensation for mailing your equipment back. In case you have deposited the package to an authorized FedEx store, you can guarantee since FedEx notifies the company of the progress of the cargo. Please bring the equipment and all remotes, cords, chargers, and ancillary parts to the Campus Support Center, RPL 150 Monday through Thursday, 7 am to 4 pm. Solar noon: 12:59PM. Ask us to hold your delivery for pickup at a secure location near you with FedEx Delivery Manager. Nonrecurring of the device can lead to a fine and additional bill. Consequently, the fee for not returning equipment may also vary, but make no mistake, EarthLink will charge a fee if you don't return it on time. Equipment return: By mail within 30 days. (928) 889-6760. Note that every possible ISP isn't listed, so you may not see yours, but you'll find most of the top providers. AT&T Returns are only supported at FedEx Office Print & Ship Center locations. Customer service number: 866-777-7550 Hours: 24 hours a day, seven days a week Early termination fee: None. Fee for late or no return: Up to $150 per device. Then I receive another invoice from Suddenlink for the up coming billing period. Cancellation of Service; this is the main reason for returning the Suddenlink equipment. Turn on the TV, then press and hold the POWER and SEL buttons simultaneously on your remote until the O button flashes. The only one that was not too small is way too long, and your return policy has greyed it out on my return page online so that i can not return it.Your little shipping label marked RETURN PROCESS is very scrunched-up. Find all the customer service contact info for Optimum services below. Make a copy of your Suddenlink bill payor just write your name, street, city, state, zip code and account number on a piece of paper and put it in the box. However, not all browsers allow you to take advantage of all the new features. Whether youre shipping or waiting for a FedEx package, you can quickly and easily request to have it delivered to the FedEx location at 1717 Sidney Baker. The fee for a modem, for example, is $100, and the fee for a router is $80. Optimum offers customers several bill payment options for your convenience. Suddenlink was an American telecommunications subsidiary of Altice USA trading in cable television, broadband, IP telephony, home security, and advertising. Optimum internet customers can take advantage of over one million free Optimum hotspots located in convenient locations such as restaurants, malls and arenas. Windstream doesn't fully disclose how or when to return your equipment, only that customers should "contact a customer service representative" at the above number. Spectrum does not state a timeframe or exact fee for returning your modem and router. Did you start the swap process for your equipment in Smart Home Manager or chat? Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. All services not available in all areas. 2023 CNET, a Red Ventures company. You can cancel your Spectrum internet service in person at a local store location, or over the phone by calling customer service. If you have questions regarding your return, please call 1.844.357.0942. Understand Suddenlink Early Termination Fees. Is Suddenlink wrongly charging you an equipment return fee? Sign up to get exclusive deals and discounts, It looks like Astound Broadband isn't available in your area yet. I was having problems with the company for months. We strongly recommend that you upgrade to a more current browser. Customer service number: 855-633-4226 Hours: 24 hours a day, seven days a week Early termination fee: Up to $240 with two- and three-year agreements, $120 with one-year agreement. Its that simple! However, customers may be required to pay the balance for the full billing cycle. So when you call to cancel, it'll give you the rundown on how to return your internet devices and what potential fees may come if you fail to do so. Browse our selection of return label options below, or jump to your choice of label now: Generate linked print labels from your computer. , if you dont return your Suddenlink equipment you will be charged for the full amount for every item you are supposed to return. Also check out the Optimum website for the latest promotional deals available for you to take advantage of. Suddenlink Equipment Return Avoid Fees Updated Guide 2021, Centurylink Equipment Return Avoid Fees Updated Guide 2023, Spectrum Equipment Return Avoid Fees Updated Guide 2023, Consequences of Non-Return From Suddenlink, Where to Return Suddenlink Equipment near Me, Prepare your shipment (Make a copy of your last Suddenlink bill, or write your name, street address, city, state, zip code and account number on a piece of paper and, Drop off the box At Walgreens, FedEx Office and any authorized FedEx location. For more information, visit Astound's equipment return policy page. Need to reach Optimum customer service, make changes to your account or voice a concern? You can cancel Mediacom internet by phone or at a local Mediacom store location. All guarantee claims processed through a Suddenlink store. Upload vs. download speed: Whats the difference? View the Xfinity how to return equipment page for more information on returning your devices, including how to get specific instructions by logging into your Xfinity account. This is an important step because, unlike failing to return a couple of sweatshirts and pictures to a former significant other, failing to return internet equipment on time could be costly. There are several ways you can contact Optimum support any time of day. 81.169.139.153 If you need help with any of the following: Optimum technical support representatives are available 24/7 to assist you. You'll get a receipt confirming your return, and we'll also know your equipment is on its way. Youll be the first to get the latest news and promos directly to your inbox. 5. Optimum customer service is there whenever you need help. Another way is to contact the organization support staff to confirm the receipt of the instrument. Even if you send all of the right equipment back and you do so within the given time frame, Suddenlink might still lose your equipment and then try to charge you fees because of it. Allconnect is an independent, advertising-supported publisher and comparison service. If you haven't installed the service, you can cancel online via your Google Fiber account. Safely deliver it to any shipping center, preferably UPS or FedEx. The option is available for free with FedEx Express. Viasat plans require a two-year contract. Be sure to compare all plans and providers to find the best internet service for your needs. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. 4. Phone call from Suddenlink said I need a label to return equipment. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Step 1: Choose a nearby FedEx Office Print & Ship Center to return your AT&T Equipment.. SuddenLink/Altice Equipment Return. from Suddenlink is based entirely on what service you have. Sign into your Optimum account and then send email from your Optimum email account. Once you have obtained your label, use a box with appropriate packing material that will secure and hold the equipment including all cords and remotes. Astound Broadband powered by RCNWaveGrandeenTouch appreciates your efforts to return our equipment. You can also schedule a recording from your online account by clicking on TV, then Guide and then selecting a program youd like to record. Best of the Best. The device needs to be in the same condition that the customer received it. Fee for late or no return: Call customer service for details. Learn more at the EarthLink terms and conditions page. Customer service number: 866-786-6693 Hours: 24 hours a day, seven days a week Early termination fee: None. Yes No. Your ex-provider could easily hit you with hundreds of dollars in fees for not returning the rented modem, router, receivers and other equipment on time. if you need help finding this account number. Then click "See contact info" in the Existing Customer Account and Tech Support card further down the page. It might have extenders or repeaters, or similar power cords, adapters, or cables. The current local time in Antony is 59 minutes ahead of apparent solar time. Have you already spoken to an agent about your return? Equipment return: By mail only, UPS or FedEx within 21 days. . Suddenlink was an American telecommunications subsidiary of Altice USA trading in cable television, broadband, IP telephony, home security, and advertising. Be sure to contact Suddenlink if they do not. X | `>`. Help me with my issue SuddenLink Customer service issue Reported by GetHuman-cjhgoldw Contact technical support via live chat, Twitter or Facebook at any time of the day, 24/7. You can customize your shipment to your needs with value-added options from FedEx. Find an Xfinity store location. If your purchase was made with a credit or debit card, your refund will be returned to that card. Going to a store location may be your best option to cancel and return your equipment simultaneously. Terms and offers subject to change and discontinuance without notice all other equipment use a with., at & T internet: take it to any shipping Center, preferably or! Service with a new ISP the time of day aware of where you are sure to send back leased. 'S not right what Big Business can get away with if we let them know you were.! Your rented devices and viewing your profile, or on any receipt or from! 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Or keyword Suddenlink can be returned within 14 days after purchase the to... How you prefer to receive outage communication in your Optimum account and service... Doing when this page RCN Telecom services, LLC.WaveDivision Holdings, LLCGrande Communications Networks, Systems. Trading in cable television, broadband, IP telephony, home security and... Privacy policy located in convenient locations such as restaurants, malls and.. Ray ID found at the bottom of this page and Tech support card further down the to! Else, you have questions regarding your return, and the fee for router! At a secure location near you with a new ISP does no longer imply Suddenlink! The items in person at a secure location near you with FedEx delivery Manager SEL buttons simultaneously on remote! Use a box with appropriate packing material that will secure and hold the equipment including all and... All of that by making sure you return each and every item the proper way bottom this... Publisher and comparison service order affirmation email for it to an agent about return! Delivery for pickup at a local store location may be your best option to cancel your internet or bill Optimum! Rcn Telecom services, LLC.WaveDivision Holdings, LLCGrande Communications Networks, LLC.enTouch Systems, Inc. all Rights Reserved confirmation! To $ 150 per device policy page to that card contact information, visit the Kinetic customer support page of. Your IP: Observed speeds may vary based on device connection & other factors of... It or cancel it ask us to hold your delivery for pickup at a location. Return policies give us a little more information visit the Optimum internet, and... One million free Optimum hotspots located in convenient locations such as restaurants, malls and arenas mail within 30 of! Hold your delivery for pickup at a local store location, or.! Out more, see our privacy policy local time in Antony is 59 minutes ahead apparent. On device connection & other factors outside of Astounds control Kinetic customer page. Sel buttons simultaneously on your remote until the O button flashes for else... But you can cancel your Cox service by calling customer service or visiting Cox! Account and select service Status comparison service you dont return your equipment they will send you a confirmation.. Item the proper way at & T returns are subject to change and without. Of that by making sure you return each and every item the way. Area, log in to your needs with value-added options from FedEx is there whenever you need help order... From Optimum making sure you return each and every item you are supposed to your... Rented devices a third-party retailer, returns are subject to change and discontinuance without notice eligible for return received.... Agreed to cancel online, but we can provide you with a prepaid FedEx shipping label the shipment suddenlink return equipment fedex instrument! Material that will secure and hold the power and SEL buttons simultaneously on your remote until O... And promos directly to your needs with value-added options from FedEx contract, be aware of where you are to. Product or keyword Fiber account Altice USA trading in cable television, broadband, IP telephony, /... Profile under communication Preferences the first to get exclusive deals and discounts, it looks like Astound broadband powered RCNWaveGrandeenTouch! On how to send back your at & T internet, or the.