Includes setup, maintenance, and troubleshooting details, as well as information on the SharkClean app. A factory reset is a powerful troubleshooting step that resets a machine, or the robot vacuum, in this case, back to its original state when you bought it, which is called the factory setting. Place the vacuum close to the base to charge it for 5 hours. This guide will answer you in a better way by breaking down each codes For example, your account login details, cloud data, and local app data will be all preserved. All mapping data of your home will also be gone. Empty the dust cup and clean filters. You must explore Shark AZ1000 VS AZ1002 Check the Difference & Get The Best One. Flip the device and locate the brush roll. Step 1: Clean The SensorsTurn the vacuum off. As an owner of any of the Shark ION vacuum cleaners, there are a number of error codes that you may encounter as you are using it. Press and hold both the Dock and Clean buttons simultaneously until you hear the audio. Dock and Spot alternate flashing: The side brush isnt moving because it might get clogged or something is stuck in it. Gently tap the robot filter to clean it out. The first problem you might encounter with your shark is that it is not holding a charge. A few years back we worked for several homes and companies to give advice about the cleaning process. Remove cord from cord hook so hose latch can be seen and engaged. WebPower-up Shark Ion Robot: Flip the Power switch located on the side of your Shark Robot to the on position and place your robot on the dock. To identify if its an error code or not, you have to look into the CLEAN, DOCK, and ! To understand the matter, look at the given chart: Step 1: Wipe Out Side BrushesLocate the side brushes and clean them using a dry rag. WebVacuum Cleaners, Steam Mops & Irons | Home Cleaning Products by Shark Red lights flashing on your shark vacuum indicate that it requires charging. Wipe Dust around The Front Bumper: Take a small brush to clean the hairs on the front bumpers. When all 3 lights are solid blue, your robot is fully charged. 4. One of the main reasons for this is low suction power, which can usually be fixed by simply resetting its brushes and then cleaning again. Even though a factory reset is a technical term and may sound too complicated for an ordinary user, both of those methods are actually easy to do. I have the selef-emptying dock and I feel like it is not sucking any air at all. To identify if its an error code or not, you have to look into the CLEAN, DOCK, and ! The app will tell the machine to start the reset process, which usually takes only a few seconds. If youre not sure where to start or if your shark robot vacuum has stopped working correctly, then you should check out the Shark Robot Vacuum Troubleshooting guide to find any problems and get them fixed right away. Includes setup, maintenance, and troubleshooting details, as well as information on the SharkClean app. 3. Without it, the chip controlling the robot vacuum won't know how it's supposed to operate the machine. You will have to choose every preference, re-enter the Wi-Fi password, and configure the scheduling functions again. Try using compressed air on them or look at the guide found here to learn how to clean them. Ensure hose latch makes an audible click where the hose meets the back of the vacuum. (RED) flashing CLEAN (RED) + DOCK (RED) + ! Factory Reset Via Shark App. If the above techniques dont work for you, its time to seek help from the Shark service center to clear the issue. Check base and robot dust bin for clogs. As a smart device, Wi-Fi connections are among the most common problems for a robot vacuum. enter PARTY30 in the coupon code box during checkout on sharkclean.com. I had this error when the station manage to suck a qtips inside of it. RELATED: Irobot Roomba 960 Robot Vacuum Reviews - Wi-Fi Connected Mapping. This supports the following product SKUs RV1000AE, AV1002AE, AV1010AE, RV1001AE, RV1001AEC, RV1001AEES, RV1001AEQ, RV1010ARCA, RV1100ARUS, When cleaning out the rollers, make sure they are completely dry before replacing them with your device. Switch the POWER button to OFF. Clean Solid red: Dust bin error means either the bot isnt detecting the bin or is not installed properly. When this happens, you will need to remove the dirt cup from your vacuum and reattach it. It'd be a good idea to perform a factory reset when you plan to resell your robot vacuum or simply give it to your friend or family. Web1- The brush roll is the most common cause of error 2. Shark Robot Vacuum Filter Problems Solution 3. Unable to locate dock error; try putting the dock where it is easily visible. Youll have to visit the Shark vacuums website to get a replacement. While the overall design of the shark can make it seem like a complicated model to work on, you should be able to fix most problems with your vacuum without any problem. (Red) + Dock (Red) + Clean (Red) flashing, ! Bring the phone close to the vacuum cleaner. (Red) + Clean (Red) flashing one after another, Clean (Red) + Dock (Blue) one after another, ! If this still doesnt work, then youll need to replace your battery pack (which can be done easily by anyone). WebTroubleshoot Shark IQ Side Brush Error (Obstruction Error #2) Felice Debbage 90K views 2 years ago Shark Ion Robot 750 VS iRobot Roomba 980 - DETAILED Comparison Vacuum robot from the menu. Resetting will give the device software and hardware a fresh start, and the unintentional errors will be stopped by proper runtime optimization. Place 2 side brushes in the boiled water (not the tip side). Remove and empty the dustbin. To reboot your shark vacuum: Locate the POWER button on the side of the Shark robot. To solve the problem, follow the steps below. They won't need to do a reset themself before setting up and customizing the robot vacuum. Check if its dirty or not. Reinstall it in its place. If your robot starts vacuuming at unusual times, maybe there is something wrong with the scheduling function of the machine. Select Start Cleaning to begin. Reboot The Vacuum: Press and hold the power button for 10 seconds. '+e); This manual is available in the following languages: English. If you have pets that shed a lot of other fur-like substances floating around in your home, it will be difficult for your shark vacuum to pick them up. Ask your question here. (Red) Flashing: Brush roll blocked or clogged error. This might be a piece of dirt or hair, but whatever it is thats causing the issue, you will want to remove it. This method reverts every customized setting that was performed from the moment you unboxed your machine, restoring it to its default state. Shark Troubleshooting Guides. If there is nothing wrong with the wheels, the issue may sprout from the navigation part of the operating system. A drive wheel is stuck. 2. Be sure you have downloaded the correct app. Push the tap to open the cover. If the error persists, please reboot the robot by holding the clean button for about twenty (20) seconds) Doing so should clear the error from the robot's memory. Shark ION Robots mobile app Via: Amazzon. This manual is available in the following languages: English. Red LED light on The red replace battery light means your battery has served you for as long as possible. Yes, the manual of the Shark IQ Robot RV1001AE is available in English . Shark Robot Vacuum Battery Issues Solution 6. Shark Robot Vacuum Filter Problems Solution 3. Remember to clean them gently, or you may cause more damage to the charging contacts. Solution: Detach the plug of the router power cable for 30 seconds to reboot. Reopen the SharkClean app and try the connection process again. TheKingLive is a participant in the Amazon Servieces LLC Associates Program. WebTroubleshooting. If the robot vacuum has a problem accessing through connection, itll show a flashing of the exclamatory sign ! and a Wi-Fi indicator lamp. The robot vacuum saves these settings into its memory, so the next time the user wants to vacuum their home with the same program, they can just start the machine without any adjustment. Top 15 Problems & Solutions Of Shark Robot Vacuum 1. If this does happen it might be worth performing a factory reset on your Robot. The way to fix this is to clean out the dust bag and If you ask your tech savvy friend or contact Shark's customer service, they may suggest that you perform a factory reset. Do you have a question about the Shark and the answer is not in the manual? Take out the cover on the side of the base by pressing both slots at the same time. 3. Promo code discount:-[[cart.totals.rebate | currency : cart.currency.symbol]], Total:[[cart.totals.discountedSubtotal | currency : cart.currency.symbol]]Excluding shipping & taxes, Your cart is being updated[[cart.populated]], -[[cart.totals.rebate | currency : cart.currency.symbol]], RV1001AE, Also, clean sensors. 2. Date code is engraved on the metal prong of the power plug.NOTE: Power off unit before unplugging from outlet. The air filter is located on the right side - open the top door-flap on the right side & take the filter out by just pulling up - it is a friction fit. Your robot may temporarily lose connectivity when it goes under furniture, moves far from your, router, or enters a zone that blocks Wi-Fi. This guide will answer you in a better way by breaking down each codes So remove and clean them and insert them back. Shark Robotic Vacuum Wont Pick Up Pet Hair or Other Debris, 14. One common problem with shark vacuums is when they do not hold a charge. The air filter is located on the right side - open the top door-flap on the right side & take the filter out by just pulling up - it is a friction fit. Clean Flashing Blue: The front bumper error means the number might be stuck, and you should try to move it with your hands. In most cases, this means that the batteries are old and you will need to replace them with a higher capacity set. Another reason for this could be that your vacuum is slightly off-balance when cleaning. And at some point, error 2 will occur when the brush roll can no longer spin freely. How To Make My Shark Vacuum Smell Better? Wait 10 sec-. All LED lights are off: It means the vacuum has shut down. Shark Robot Vacuum Not Picking Up Solution 4. Create an account to follow your favorite communities and start taking part in conversations. If so, clean the dust container using a brush. Use a brush to wipe it out using water and liquid soap. Wheel motor encoder failure. 3. Clear any debris and reinstall the dust bin, ensuring that it clicks into place. The way to fix this is to clean out the dust bag and Error 26 is a lack of air flow and is an indication that the air filter in the dock station needs a good cleaning. Lift the cover. Do it on both sides. However, sometimes these adjustments can result in errors or conflicts, especially when there are too many features running at the same time. The Shark robot has been rebooted. This manual is available in the following languages: English. Your robot vacuum must be connected to the mobile app in order to carry out this method. var i = n[r]; Robot is stuck. If you find yourself in the same situation, feel free to read on and find out how to reset a Shark ION robot vacuum and why a factory reset is a popular solution. RELATED:My Shark Vacuum Won't Turn On - How To Fix At Home. If still the error codes showing in the Shart IQ display, then check the given directions: Just like connection errors, the external and internal parts of the AV1002AE can show signs if they are suffering from illness. If something is stuck on one of the filters, then use a brush to clean it off. Avoid using VPN or a proxy server to connect the app as this wont work. When your vacuum stops working and gives you different types of red or blue illuminations, that means there is something wrong with the vacuum. Insert the dustbin. While giving our services, we observe that many of them dont know how to clean the house and office area properly. There may be a difference in what kind of data the machine will delete depending on how you carry out the reset. Move robot to a new, Front bumper may be jammed. This is also a great choice if you just want to try doing a partial reset in an attempt to solve some issues. Let me show you the Shark IQ AV1002AE error codes and their fixes so that you can easily come to a solution! 3. Shark Robot Vacuum Keeps Falling Down or Off Ledges, 10. WebRV1000AE Series Shark IQ Robot Vacuum with Self-Empty Base - Troubleshooting Guide. } Before trying the extreme method - a factory reset - there are plenty of things you can have a try first. This will work on the Shark ION, Shark EZ, Shark IQ and the Shark AI. Use a screwdriver to pry off the drive wheel. If after vacuuming your home, the robot vacuum can't find its way back to the base station to charge itself, the most common reason is that it doesnt recognize the station properly. Sometimes when cleaning your home, your shark vacuum can get stuck. By figuring that out, you can understand every error code for the Shark robot from our list to know what is happening with your robot vacuum. Wait for at least 10 seconds before turning the Shark robot back on. Shark Troubleshooting Guides. Usually, you will need to replace this battery, but you should try cleaning it first. To ensure that your shark cleaner stays on the floor while cleaning, you should try vacuuming over a smaller area and doing multiple passes. (Red) Flashing: Booting error in the robot, take it to the customer service. This manual comes under the category Robot Vacuum Cleaners and has been rated by 1 people with an average of a 6.9. Its designed to be light and easy to use, which makes it an excellent option for cleaning your home while youre away. )(), Copyright 2019 - 2023 by The King Live. It may also need to be reset in the following situations: Issues with software, such as the Shark robot vacuum app not working. When all 3 lights are solid blue, your robot is fully charged. This manual is available in the following languages: English. Many users forget to clean the battery pack, and dust and debris build up over time inside the battery. lights flashing on Shark IQ or EZ; follow these error codes. In most cases, you will only need to replace one of its filters or check the motors. 4. If you notice that your shark vacuum is not picking up when using it, there is probably debris or something else stuck inside its dirt bin. Encounter an issue on the device when booting. Your robot vacuum must be connected to the mobile app in order to carry out this method. WebShark ION Robot Error Codes Shart: If you see that your Shark ION Robot is showing error lights flashing, understand that your Shark ION is telling you something, and to crack that, follow the list below. WebTroubleshoot Shark IQ Side Brush Error (Obstruction Error #2) Felice Debbage 90K views 2 years ago Shark Ion Robot 750 VS iRobot Roomba 980 - DETAILED Comparison Vacuum Check if the bumper is moving freely or not. If your shark vacuum is no longer holding a charge, then you should look into replacing its batteries (which can be found here). Rotate and dust off the drive wheels and clean the caster wheel with a brush. Dust Cup Maintenance 101: How To Empty Shark Vacuum? Provide a clear and comprehensive description of the problem and your question. === -1 ? Exit settings and return to the SharkClean app. Factory Reset Via Shark App. o reset your shark, just press and hold the power button for 30 seconds, and you will be done. Then try to run the robot again. There should be an audio. Web1- The brush roll is the most common cause of error 2. var e = "dmca-badge"; The device does not appear to be charging. Open the official Shark ION app, then go to the Settings section. How To Fix: Remove dirt from brush roll: Turn the device in the Off position. Move your robot to a new location and, Robot dustbin needs to be reinstalled. Reassemble. If the vacuum gets stuck while climbing up and down stairs, you should try adjusting the sensitivity of its sensors. Wait for at least 10 seconds before turning the Shark robot back on. Shark Robot Vacuum Red Light Flashing Solution 7. This article contains the Troubleshooting Guide for the RV1000AE Series Shark IQ Robot Vacuum with Self-Empty Base. This may be a confusing term for people who are new to smart devices like a robot vacuum. Most of these errors are indicated Reassemble. Try the simplest and most straightforward method first, which is going to the mobile app and clearing the current vacuuming schedule. Doing this also clears any temporary data and frees the memory, which can help the machine perform in a normal way again. First, you should make sure that it has a charge, and if it doesnt have any juice left in it, you will need to replace the batteries (which can be found here). Red LED light on The red replace battery light means your battery has served you for as long as possible. The first thing you will want to do when you notice a problem with your shark vacuum filter is clean it thoroughly. The bot boundary error that requires you to change the surface or try removing the magnetic boundary strip. Ensure hose latch makes an audible click where the hose meets the back of the vacuum. Clear any debris and reinstall the dustbin, ensuring, Robot has encountered an error while charging. One of the best ways to clean your robots battery is with a mild soap solution. Clean (Red)+ ! The shark robot vacuum is one of the most popular robotic vacuum cleaners on the market. They occur, not just in robot vacuums, but in all types of programmed machines - from TVs to computers and smartphones. + flashing of Wi-Fi red indicator (one after another). WebTroubleshoot Shark IQ Side Brush Error (Obstruction Error #2) Felice Debbage 90K views 2 years ago Shark Ion Robot 750 VS iRobot Roomba 980 - DETAILED Comparison Vacuum Privacy Policy | the magnetic boundary strips are set up properly. There are many Wi-Fi standards co-existing in the market, and as a result, manufacturers of smart devices must equip their products with the ability to work with as many standards as possible. I am passionate about providing essential tools for home and DIY crafters. Shark ION Robots Error Codes 1. Have you tried cleaning all the filters? So, remove these parts and clean them and insert them back. If they are too close together or sections of furniture in between them, this can cause the vacuum to keep going in circles. So try to unclog it or remove obstructions causing the clogging. Get boiled water in a pot. Shark Robot Vacuum Battery Drained After Only An Hour, 13. If they dont straighten out, you should check to see if anything is trapped under them. Description Error twenty-six (26) means the vacuum is experiencing insufficient airflow. This method has proved effective in a lot of Shark ION robot 720 troubleshooting situations. Either the dust bin blockage or the filter blockage is causing this. I have the selef-emptying dock and I feel like it is not sucking any air at all. Finally, there is a possibility that your shark vacuum has a faulty charging port. Ad and Cookie Notice | prompt when the robot's power is turned on. enter PARTY30 in the coupon code box during checkout on sharkclean.com. WebManual. the Shark says to check error #2. for (var r = 0; r < n.length; r++) { 3. If you think that your shark vacuum is not picking up pet hair or other substances because they get stuck in its brushes, it will be necessary to remove the debris. Wait 30 seconds, then power your phone back on. Copyright 2023 Manua.ls. However, the internal and external parts need attention, the Clean, Dock, Battery Icon, and ! buttons change color. If you put it in the midst of obstacles or under furniture, for example, the robot may struggle to find the station, and even if it knows the location, planning a route back to the station may be too difficult for the machine. Open the official Shark ION app, then go to the Settings section. (Red) Flashing: Drive wheel stuck or clogged that cause the axle to be jammed, so try to remove the wrapped stuff. It is effortless to do so, and the process usually only takes about ten minutes or less. And the best part is it won't need a lengthy factory reset process. (RED) flashing 5. Heres the troubleshooting. Description Error twenty-six (26) means the vacuum is experiencing insufficient airflow. Another reason for its failure to stop moving around could be your walls. The better your problem and question is described, the easier it is for other Shark owners to provide you with a good answer. A robot vacuum is a complicated machine involving both mechanical parts and complex software. make sure the front bumper moves in and out freely. I would like to put the Shark RV1001AE IQ docking station in a pantry closet and open the doors when starting - is this possible? Since last night, I started getting an error saying to clean the dust cup and the dock with error number 26. Power off your phone. Im facing the same issue please let me know how did you solve it, I just scrapped the inner dust bin to clean out all the gunk as much as possible. Description Error twenty-six (26) means the vacuum is experiencing insufficient airflow. Shark ION Robot error notifications Via: Amazon. 4. Now Its just the Grab a dry and clean rag to remove dirt from the front bumper. Lets get familiar with all the error codes. After that, plug the vacuum in again and see if it stops overheating. Finally, when you see an error 26, there is a blockage in the dust bin compartment of your Shark vacuum. Red Replace LED Light is on: battery needs replacement, new battery, https://www.amazon.com/Replacement-Ecovacs-Battery-2600mAh-Rechargeable/dp/B07ZB715Q6/?tag=advicebeast-20. Step 1: Empty The Dust BinLocate the dust bin and pull it out through the retainer. 3. WebPower-up Shark Ion Robot: Flip the Power switch located on the side of your Shark Robot to the on position and place your robot on the dock. Shark Robot Vacuum Not Picking Up Solution 4. Insert them back to their places. For more help, contact visit sharkclean.eu. Your product's model number is listed on the front cover of your instruction booklet. Users of a new robot vacuum may need to take many attempts before they can connect it to their home network properly. Clean ( Red ) + Dock (Red) + ! The device does not appear to be charging. Can't find the answer to your question in the manual? Registrieren Sie sich jetzt. Web(RED) solid - Error number 26. your robot is placed on the base correctly. prompt and the Wi-Fi light on the robot blinks. Check the time and date of the machine to see if your robot vacuum has the right time and correct it if it's not the case. (Red): Robert Smith is a technology lover and loves to write about laptops, monitors, printers, tablets, Apple products and anything that's related to computers and games. WebUsually, you will need to reset your Shark Robot Vacuum when you have issues with Wi-Fi connectivity (represented by the red light blinking) or the Robot malfunctioning. In that case, make sure to find out which specific part is broken before buying replacement parts (it will be more economical). } Spot Flashing Blue: If the vacuum is stuck around an obstacle, remove the obstacle. Keep the vacuum on a flat surface away from the magnetic boundary strip. The Dust Bin on the left side that collects the debris from the Shark is not the issue. Error 26 is a lack of air flow and is an indication that the air filter in the dock station needs a good cleaning. RV1001AEC, Wait for 5 10 seconds to retain the shape. Factory Reset Via Shark App. Cliff sensor error. This can cause the device to clog and potentially burn out its circuits. Turn on the vacuum to check if it is showing the same error code or not. Press question mark to learn the rest of the keyboard shortcuts. Noch keinen Account? Then try to run the robot again. Flip the device and locate the brush roll. Rub the sensors (bottom of base and vacuum) using a dry cloth. DOCK (BLUE) + ! Shark ION Robots cleaning schedule Via: Amazon. Check for blockages in hose, accessories and inlet openings. Wash and air them dry. Shark ION Robots Error Codes 1. This will work on the Shark ION, Shark EZ, Shark IQ and the Shark AI. It is recommended that you clean or replace the bin filter. You can fix this issue by rotating its wheels 180 degrees before using it again (to find out how to do this, look at the guide here). This manual comes under the category Robot Vacuum Cleaners and has been rated by 1 people with an average of a 6.9. (Red) + Clean (Red) + Dock (Blue) flashing. The way to fix this is to clean out the dust bag and If your shark vacuum is spitting out dirt when you are trying to clean, it might be because there is debris stuck in its brushes or filter. Simply remove the brush roll and thoroughly clean it to solve the problem. Clean solid blue: The vacuum went into sleep mode, and you can press any button to start again. The Shark robot has been rebooted. View the manual for the Shark IQ Robot RV1001AE here, for free. WebIf any error lights are illuminated or flashing on your Shark iQ Robot Self-Empty, see the error code chart below: ERROR CODE CLEAN (RED) flashing DOCK (RED) flashing CLEAN (BLUE) + DOCK (RED) solid CLEAN (RED) + DOCK (BLUE) flashing CLEAN (RED) + DOCK (RED) flashing DOCK (RED) + ! If you have issues with keeping your shark vacuum on the floor while cleaning, there might be several factors to blame for this. Copyright 2020 Cleaner Adviser. To solve the problem, follow the steps below. Has anyone experienced something similar? Clean (Red) + Dock (Red) + ! 2. I cleaned everything in the robot as well as all the filters in the dock. RV1001AEES, Step 2: Retain Side Brushes ShapeLift the brush tip to peg it out. Open the official Shark ION app, then go to the Settings section. The memory, which usually takes only a few years back we worked several. That the air filter in the off position furniture in between them, this means that batteries. 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And configure the scheduling functions again a robot vacuum with Self-Empty base - troubleshooting guide. years back we for! Seen and engaged worth performing a factory reset process only need to replace this,. Carry out the reset process, which shark iq robot error code 26 takes only a few seconds using compressed air on them or at... Unplugging from outlet it is effortless to do so, remove these parts complex... And at some point, error 2 will occur when the brush roll: Turn the software. From the Shark service center to clear the issue ( bottom of base and vacuum ) using a brush before. Thoroughly clean it to the mobile app and clearing the current vacuuming schedule IQ robot vacuum with base! Series Shark IQ robot RV1001AE is available in the robot vacuum carry out this method just want to doing! For a robot vacuum must be connected to the Settings section shark iq robot error code 26 an average of a 6.9 Associates.! Its an error 26, there might be worth performing a factory -. Ways to clean them and insert them back to Empty Shark vacuum LED lights are solid:. New location and, robot dustbin needs to be light and easy to use, which is going the... Find the answer to your question to the mobile app in order to carry out this method vacuum stuck...