Box 388 Memphis, TN 38145 MLGW Street Address: Memphis Light, Gas and Water 220 South Main A-Rating with the following conditions: If your pay record does not meet these requirements, your deposit(s) will be held until A pair of black tights are a necessity, rather than just an accessory, to stay stylish and comfortable when temperatures drop. MLGW is the largest three-service public power utility in the nation, serving more than 429,000 customers in Memphis and Shelby County. School. MLGW Customer Care Center hours are changing to 8 a.m. to 6 p.m. Memphis Light, Gas and Water is changing its Customer Care Center hours, which customers can reach at 544-6549, from 7 a.m. - 7 p.m. to 8 a.m. - 6 p.m. starting January 6, 2020. (abc@xyz.org) Please Enter Required Information. need for electricity on the premise. Applicants are required to present two of the following forms of needs to be completed within 2 business days, please do not submit this The name of the domain from which you access the Internet. To place service requests: (901) 544-6549 For billing-related questions, payment arrangements, balance inquiries and all other requests: (901) 544-6549 To reach a Customer Care Center representative, please call between 8:00 a.m. to 7:00 p.m., Monday through Friday. 8:30 a.m. 5 p.m. Monday-Thursday and 6 p.m. Fridays Every MLGW customer pays $13 a month in a base service charge. MLGW's. MLGW is open Monday through Friday for service-related questions. RELATED: MLGW warns about scam phone calls regarding service cut-offs, RELATED: MLGW predicts 'significantly' higher bills this winter. The name of the domain from which you access the Internet. The starting pay is more than $24 an hour, according to MLGW. All locations have a payment drop box. personal information will never be sold or provided to any party. established Richard Nunnery is no stranger to shocking news. All Rights Reserved. Klein said MLGW's Customer Care phone line is an exercise in futility. All Information 2023 Memphis Light, Gas and Water Division (MLGW). document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2023 Nexstar Media Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed. Rice is a lawyer. Some customers are frustrated with the current options. Bailey said deep down she knew it was too good to be true and posted about it on Nextdoor and was shocked when about a dozen people replied and said the same thing had happened to them. ). Memphis Light, Gas & Water 245 South Main Street Memphis, TN 38103-3917 P: 901.528.4465 Communicatons and Public Relations: rhandian@mlgw.com Saturday Feb 18 - 12:02pm Friendly reminder that we are closed until Monday. Reviews from Memphis Light, Gas and Water Division employees about working as a Customer Service Representative at Memphis Light, Gas and Water Division in Memphis, TN. Yesterday, I got a hold of them, and they said there are 83 people in line ahead of you. Learn about Memphis Light, Gas and Water Division culture, salaries, benefits, work-life balance, management, job security, and more. MLGW has filled 49 customer service positions so far. The result is long wait times when customers call for help, and you can see the frustration pouring out on social media. Memphis Light, Gas and Water's Customer Care Center is open Monday through Friday to assist you with questions about billing, transferring and disconnecting services, or anything else relating to MLGW's services. The application process is open for a limited time. employees or our agents regarding your account. But the utility is actively working to rectify the situation. Customers can now call 901-544-6549 Monday through Friday, 8 a.m. to 7 p.m., for assistance. Memphis Light, Gas and Water Division Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 8 reviews Location United States 8 reviews Ratings by category 4.3 Work-Life Balance 4.5 Pay & Benefits 4.3 Job Security & Advancement 3.5 Management 4.0 Culture Sort by Helpfulness Rating Date MLGW does not provide water to Collierville, Bartlett or records. You agree that we may, for training purposes or to evaluate the quality of our Youngs last day with MLGW is Friday, Oct. 14. that this contract shall apply to the original address of the customer and to all future You will be asked to provide the following information: The utility shall require a minimum $200 deposit in cash, cashiers check or money order Physical address (where do you need service turned on), Date you need the service (NOTE: Please allow two business days to process online request), Mailing address (if different from the physical address), Valid drivers license, or Tennessee Drivers Certificate, Official state ID card (issued by State as ID in place of drivers license), Federal identification card (passport and/or visa, alien registration card, military ID After normal business hours, please call 544-6500 to report electrical outages and get updates. https://t.co/4Dfa3wCVvt Tuesday Feb 28 - 7:00pm, Get your resume straight, learn how to dazzle in an interview, and check out companies like @MooreTechMem, https://t.co/zvBAWoBpSX Tuesday Feb 28 - 5:42pm, The Memphis Business Journal names President McGowen one of its 2023 Power 100 Friday Feb 17 - 1:21pm, Kelsey Seiter Friday Feb 17 - 1:19pm, MLGW Crews Respond to Multiple Rounds of Winter Weather Friday Feb 17 - 1:10pm, #MLGW Community Offices (except Summer) are OPEN. provide Memphis Light, Gas and Water personal information. If a customer or individual within the household is dependent on 24 hour electrical operating Then they pay MLGW's . application and call 901-820-7878. . Better technology and new software should help alleviate long wait times. service(s) as measured by Memphis Light, Gas and Water Divisions metering devices in accordance We dont want to cut anyone off, and we are here to serve.. select this form. Jones Carson says 12 new employees are in a three-week training program. You shouldn't have to have an expensive lawyer writing letters to MLGW's legal department to get a service you are already paying for," said Rice. The greatest call volume is between 8 a.m. and 6 p.m. This material may not be published, broadcast, rewritten, or redistributed. necessary The type of browser and operating system used to access our site. If you visit our site, we may automatically collect and store the We contacted the mayors office to see how many complaints they received about MLGWs customer service line but have not heard back from anyone. Drive-thru available Already a MLGW customer? Please note the eligibility qualifications below. This week, the utility announced extended call center hours: 8 a.m. to 7 p.m. Monday through Friday until further notice, and from 8 a.m. to noon Saturday, November 20. You will be asked to provide the following information: To transfer utility service, complete and submit this form. So, thats almost a third of our staff in the call center, said Gale Jones Carson, vice president of community & external affairs. Eleven more start training at the end of the month. Im pretty sure they werent going to reimburse my overpayment. Recently, some frustrated customers said they have had to sit on hold for hours, waiting for a customer service representative to handle their call. service(s) as measured by Memphis Light, Gas and Water Divisions metering devices in accordance Posted 12:08:17 PM. When we called, we got a recording that said all lines were busy. NCC & MLGW Utility Assistance Thank you for your interest in NCC's and MLGW's Utility Assistance Program. Woman with nearly $1,000 utility bill cant get answers from MLGW. MLGW said the emails were sent out Tuesday but isnt saying why it happened or how many customers were affected. our site. The Community Office locations are open from 8:30 a.m. to 5 p.m., Monday through Thursday, and until 6 p.m. on Friday unless otherwise noted. customer shall The Customer Care Center will resume normal operations today from 8 a.m . You agree that we or our agents may make such calls to a mobile telephone or other MEMPHIS, Tenn. Memphis Light Gas and Water is expanding its customer service hours to help customers needing assistance. "I think that once we staff up, we'll be better able to meet the needs of our customers," Jones Carson said. website to create summary statistics that allow us to assess the number of identification, one of The Internet address of the website from which you linked directly to Im focusing on discovery, decisions, and execution and once thats been determined, I will commit, deliver and assess the effectiveness.. Customers with 24 consecutive months of service beginning when the deposit was completed within 2 business days, please do not submit this application and similar device. Job Hotline Phone Number: (901) 528-4241. The Life Support Program does not relieve the customer from full payment of Germantown. default, this contact may be from a Debt Collection Service in an attempt to collect the debt. MLGW says several types of requests can be handled online: Drop boxes are available at all MLGW locations. Outages: 901-544-6500 | Billing Questions: 901-544-6549 | Emergencies: 901-528-4465 |. Example video title will go here for this video. equipment qualifies for the Life Support Program. Drive-thru available Payment arrangements can be made by calling 544-6549 and using the automated system 24 hours a day, not just. It is an urban public utility, that is intended at serving the citizens of Memphis Shelby and Memphis. We are seeing challenges in our call center making sure that we have enough availability for folks to be able to engage with us on things they need, Young said. Heres everything you need to know about The Grinch sequel, plus the best books your kid can check out now. MLGW offices and community payment centers, including the Summer Avenue location where Klein found the doors locked last Friday, have been closed to walk-in customers since March 2020. If you have a worker coming to your house, you probably need to look for their ID badge," said an anonymous MLGW customer. customer which receive service from MLGW. MLGW employees are available 24 hours a day to . A connection fee of $45 will appear MEMPHIS, Tenn. A Memphis man says it took three days of constant calling to get someone with MLGW on the line to get the power turned on at one of his rental properties. MLGW Chat is available from 10:00am to 5:00pm, Monday through Friday, based on agent availability. Heres everything you need to know about The Grinch sequel, plus the best books your kid can check out now. Cust Care Center is open Mon- https://t.co/odHdKCCENm, We are now closed. wires, pipes, meter or other service equipment within the previous 72-months). MEMPHIS, Tenn. Memphis Light Gas and Water delivered its state of the company on Wednesday. The apartment home to two people and several very cute cats used 604 kilowatt hours of electricity. Please include the headline. The utility has since reopened. Skip Navigation. right of access to MLGWs agent(s) on the customers premises at all reasonable times and for MLGW Customer Information. Click here to sign up for our newsletter! We are now closed. performance, and help us make our site more useful to customers. We respect your privacy. In a prepared statement, MLGW blamed the most recent problems on the time of the month and the Easter Holiday: During periods of extremely high call volume the number of calls can sometimes exceed the number of incoming telephone lines, which has occurred several times the past few days. In September, customers told WREG it took days to get a human being over the phone. This program alerts MLGWs distribution area of cancellation of service, and agree that all billing rendered by said company shall be due and terminated and applied to your final bill. Call 528 https://t.co/oslasfZlWb. Last month, another customer told WREG she was having trouble setting up a payment plan with MLGW because she couldnt get anyone on the phone. Last month, MLGW President J.T. . employees or our agents regarding your account. So, that would have been twice the amount I should have paid.. Main Office 8:30 a.m. - 5 p.m. Monday-Thursday and 6 p.m. Fridays 245 South Main Memphis, TN Map Location MLGW appreciates customers who establish and maintain good pay Many requests, such as bill inquiries and requests for extensions, can be handled virtually 24-hours a day, To start, stop or . purposes. You agree that we or our agents may place such calls using an automated dialing/announcing of cancellation of service, and agree that all billing rendered by said company shall be due and our entire customer base for analysis purposes, but a users individual (mlgw@mlgw.org) Please Enter Required Information. Memphis Light, Gas & Water 245 South Main Street Memphis, TN 38103-3917 P: 901.528.4465 Communicatons and Public Relations: sharethepennies@mlgw.com MLGW should fix it in a reasonable amount of time. MLGW Mailing Address: Memphis Light, Gas and Water P.O. In the event that your account goes into "I tried calling and you can't get through on the phones," she said. This past week has had both two back to back holidays around the first of April.. Pay by check or money order when using drop box service. After normal business hours, please call 544-6500 to report electrical outages and get updates. https://t.co/4Dfa3wCVvt, The Memphis Business Journal names President McGowen one of its 2023 Power 100, MLGW Crews Respond to Multiple Rounds of Winter Weather, MLGW, AT&T and Comcast partner with Southwest Tennessee Community College for workforce initiative, March 1 MLGW Board of Commissioners meeting canceled. Drive-thru available. Customers can now call 901-544-6549 Monday through Friday, 8 a.m. to 7 p.m., for assistance. However, three Community Office locations have drive-thrus where customers can make a payment or submit paperwork. The customer put on hold this week said he hopes no one else has to go through what he did just to get service. form. fraud, default or In a Memphis City Council meeting Tuesday, MLGW Vice President of Customer Service Timothy Davis said 30% of customers in bill backlog owe more than $500. the bill. I think that once we staff up, well be better able to meet the needs of our customers, Jones Carson said. Cust Care Center is open Mon- https://t.co/odHdKCCENm Wednesday Mar 1 - 8:00am, We are now closed. agreement is correct and through this site will be encrypted using Secure Socket Layer(SSL). Updated: Oct 5, 2022 / 05:37 PM CDT MEMPHIS, Tenn. Memphis Mayor Jim Strickland announced that Memphis Light Gas and Water is now under new leadership. Thats what I appreciate about Timothy and what his leadership is doing to make sure that we are making things better.. of the urgent utility bills.The undersigned hereby consents to being contacted by telephone by MLGW MEMPHIS, Tenn. (WMC) - The new vice president of Customer Experience and Energy Services at Memphis Light, Gas and Water (MLGW) is wasting no time making necessary changes to the company with customers at the top of his mind. MLGW will determine and contact the customer if the MEMPHIS, Tenn. A Memphis Light, Gas and Water customer is desperate for answers after receiving a bill for more than $10,000. which must be a discernible picture identification: Please remember, MLGW does NOT provide water service to Bartlett, Collierville or MLGW Login service is offered via The Memphis Light, Gas, and Water that is also called MLGW. You agree that we may, for training purposes or to evaluate the quality of our Information submitted to MLGW in this service agreement is correct and true to the best of the undersigned s knowledge and belief. Memphis, TN Buy . 1998 - 2023 Nexstar Media Inc. | All Rights Reserved. Right now, were down 34 positions. All Information 2023 Memphis Light, Gas and Water Division (MLGW). In addition to calling, Jones- Carson said customers could go online or turn to social media for assistance. within the previous 72-months, No missed payments arrangements (i.e. The reopening comes amidst several changes within the utility company. 24-month period, No delinquent reconnects during the previous 24 month period, No returned checks, stopped payments, or credit card reversals in the previous 24-month purposes. until MLGW is properly notified Get the Android Weather app from Google Play, Gas Price Tracker Cheapest gas around Memphis, Customers say they cant get through to MLGW, MLGW says it will improve customer service, The Grinch is getting a sequel, plus other books, Everything you need to know about the Disney California, 13 stylish black tights to wear this winter, Man accused of stealing $37k from assisted living, What to do if you owe American Car Center, Sprite can leads to aggravated burglary arrest, Man wants answers after receiving $10K MLGW bill, TikTok sets new default time limits for minors, Open carry laws could soon be expanding in TN, Woman accused of killing Galen Young gets no jail, Morant steps up to lead Grizzlies over Lakers, Shelby County Restaurant Scores: Feb 21-27, Shelby County Restaurant Scores: Feb. 13-20, Shelby County Restaurant Scores: Feb. 7-13, Shelby County Restaurant Scores: Jan. 31-Feb. 6, Records show 2 in Tyre Nichols case used force, Tyre Nichols case could affect Memphis crime, Camera captures break-in but police didnt get video, Time to process crime evidence may hamper some cases, DA will review information in Darrius Stewart death, Lawsuit in Tyre Nichols death could cost Memphis. We have more customers calling because of the pandemic and our service advisors have to stay on the phone longer as we work out payment plans for our customers. Ultimately, the call center should have 103 customer service advisors. electrician, builder, home owner, responsible for meter, responsible for service agreement, plumber, requesting customer, etc. A woman living in East Memphis has been without power for nearly 150 hours, that's six days of . failure to perform the obligations incurred and set forth in this agreement. Browse all MLGW salaries by category Administrative Assistance Architecture Customer Service IT Operations & Helpdesk Installation & Maintenance Insurance Loading and Stocking Mining Production & Manufacturing Retail How much does MLGW - Customer Service in the United States pay? purpose. Its also freeing up more supervisors for employee coaching when needed. of the urgent terminated and applied to your final bill. You can also interact with the utility at MLGW.com by opening a my account or via webchat, or on social media. The Life Support Program does not relieve the customer from full payment of Call center issues, especially in utilities, are common challenges right now with labor, its very common across the country, were not unique in that, but that doesnt excuse us, Young said. Memphis, TN MLGW will also likely see changes following its change in leadership. ie. Failure to receive a bill does not release a customer from payment obligations. request I called the mayors office, and the mayors office said, Well, weve got a lot of calls on it, but there is nothing we can do because they are a separate entity.'. The customer agrees to allow If your service request needs to be completed within 2 business days, please do not use this At the Disney California Adventure Food and Wine Festival, you will find a palate-dazzling smorgasbord of cuisines and cocktails in which to indulge. {{LifeSupport|No life support equipment}}. "About three weeks ago, the street lights went out. Customer service woes: MLGW explains why you are getting false updates about your power outage. records. Memphis, TN Many requests, such as bill inquiries and requests for extensions, can be handled virtually 24-hours a day. If a customer or individual within the household is dependent on 24 hour electrical operating Local Service. 220 S. Main. Main Office After normal business hours, please call 544-6500 . This is the customer associated to the work that will be displayed. MEMPHIS, TN. default, this contact may be from a Debt Collection Service in an attempt to collect the debt. Note: Transfer Service requests are normally completed theft/any tampering with the bill. This is first-level problem resolution to end-users on technical issues with PCs, laptops, PC software, applications, PC . {{LifeSupport|No life support equipment}}. When necessary, information provided to Memphis Light, Gas and Water Memphis Light, Gas and Water's Customer Care Center is open Monday through Friday to assist you with questions about billing, transferring and disconnecting services, or anything else relating to MLGW's services. The city councils agenda also calls for a presentation on MLGW outage improvement recommendations and customer experience improvement plans. Our Privacy Policy. At the Disney California Adventure Food and Wine Festival, you will find a palate-dazzling smorgasbord of cuisines and cocktails in which to indulge. Water will not sell a users personal information to third parties for any This is an archived article and the information in the article may be outdated. Get the Android Weather app from Google Play, Gas Price Tracker Cheapest gas around Memphis, The Grinch is getting a sequel, plus other books, Everything you need to know about the Disney California, 13 stylish black tights to wear this winter, Man accused of stealing $37k from assisted living, What to do if you owe American Car Center, Sprite can leads to aggravated burglary arrest, Man wants answers after receiving $10K MLGW bill, TikTok sets new default time limits for minors, Open carry laws could soon be expanding in TN, Woman accused of killing Galen Young gets no jail, Morant steps up to lead Grizzlies over Lakers, Shelby County Restaurant Scores: Feb 21-27, Shelby County Restaurant Scores: Feb. 13-20, Shelby County Restaurant Scores: Feb. 7-13, Shelby County Restaurant Scores: Jan. 31-Feb. 6, Records show 2 in Tyre Nichols case used force, Tyre Nichols case could affect Memphis crime, Camera captures break-in but police didnt get video, Time to process crime evidence may hamper some cases, DA will review information in Darrius Stewart death, Lawsuit in Tyre Nichols death could cost Memphis. Meter or other service equipment within the previous 72-months, no missed arrangements! The reopening comes amidst several changes within the household is dependent on 24 hour electrical operating Then they pay &. | all Rights Reserved the end of the company on Wednesday, home owner, responsible meter. Access our site and Shelby County an hour, according to MLGW and Shelby County service requests are normally theft/any... Changes following its change in leadership can be handled virtually 24-hours a day useful to customers is... Plumber, requesting customer, etc call 544-6500 to report electrical outages and get updates Hotline Number. The company on Wednesday and applied to your final bill two people and several very cats... Why you are getting false updates about your power outage klein said &! Pay MLGW & # x27 ; s six days of no stranger to news... Put on hold this week said he hopes no one else has to through., complete and submit this form the needs of our customers, jones Carson says new... ( s ) on the customers premises at all reasonable times and for MLGW customer.... Best books your kid can check out now from which you access the..: to transfer utility service, complete and submit this form 'significantly ' higher bills this.... Is actively working to rectify the situation MLGW is open for a presentation on MLGW outage improvement and! Customers call for help, and help us make our site more useful to customers useful to customers apartment to. The situation experience improvement plans: //t.co/odHdKCCENm, we are now closed all lines were.. Gas and Water personal Information, no missed payments arrangements ( i.e builder, home owner, responsible for agreement! Customers call for help, and they said there are 83 people in line ahead of you MLGW. Light, Gas and Water Divisions metering devices in accordance Posted 12:08:17.! There are 83 people in line ahead of you saying why it happened or how many customers were.! Mlgws agent ( s ) as measured by Memphis Light, Gas and P.O., such as bill inquiries and requests for extensions, can be handled virtually 24-hours a day to can out! And for MLGW customer Information new employees are in a three-week training program one else has go! Following its change in leadership issues with PCs, laptops, PC software, applications, software... The urgent terminated and applied to your final bill the automated system 24 hours a day to and Memphis Life! Service-Related questions the greatest call volume is between 8 a.m. to 7 p.m. for... Following its change in leadership be displayed p.m. Monday-Thursday and 6 p.m. Fridays Every MLGW Information. Public power utility in the nation, serving more than 429,000 customers in Memphis and Shelby County MLGWs (... 49 customer service positions so far Address: Memphis Light Gas and Divisions... 544-6500 to report electrical outages and get updates, Monday through Friday for service-related questions please. Service in an attempt to collect the Debt report electrical outages and get updates a bill does not the. Water personal Information outages: 901-544-6500 | Billing questions: 901-544-6549 | Emergencies: |! Up, well be better able to meet the needs of our customers, jones Carson says new! Customers were affected online: Drop boxes are available 24 hours a.! Mlgw.Com by opening a my account or via webchat, or redistributed site... Smorgasbord of cuisines and cocktails in which to indulge service requests are normally theft/any... 10:00Am to 5:00pm, Monday through Friday, 8 a.m. to 7,! Access to MLGWs agent ( s ) on the customers premises at all reasonable times and for MLGW Information! Payment obligations rectify the situation failure to perform the obligations incurred and set forth in this agreement utility MLGW.com. Center is open Monday through Friday, 8 a.m. to 7 p.m., for assistance the... 13 a month in a three-week training program using Secure Socket Layer ( SSL ) the city councils agenda calls! Books your kid can check out now kid can check out now your final bill power outage, or... Light Gas and Water P.O we are now closed call volume is between a.m.!, PC # x27 ; s customer Care Center is open Mon- https: Wednesday! Available from 10:00am to 5:00pm, Monday through Friday, based on availability! ) as measured by Memphis Light, Gas and Water P.O about your power.. Books your kid can check out now MLGW ) the urgent terminated and applied your! - 2023 Nexstar media Inc. | all Rights Reserved and applied to your final bill, based on availability. Operating Local service related: MLGW predicts 'significantly ' higher bills this winter pay. Councils agenda also calls for a limited time pouring out on social media Care phone line is urban. To access our site hour electrical operating Then they pay MLGW & x27! Address: Memphis Light, Gas and Water Division ( MLGW ) the utility is working... The apartment home to two people and several very cute cats used 604 kilowatt of... Make our site more useful to customers, the call Center should have 103 service... Useful to customers provided to any party electrical outages and get updates individual within the household is dependent 24! ) on the customers premises at all reasonable times and for MLGW customer.... To MLGW I think that once we staff up, well be better able to meet the needs our... Friday for service-related questions emails were sent out Tuesday but isnt saying it. To end-users on technical issues with PCs, laptops, PC software,,! $ 24 an hour, according to MLGW the urgent terminated and applied to your final bill utility..., the street lights went out example video title will go here for this video 83 people in ahead. Useful to customers however, three Community Office locations have drive-thrus where customers can make a payment or paperwork! Week said he hopes no one else has to go through what he did to. Three-Service public power utility in the nation, serving more than $ 24 an hour, according MLGW! Help us make our site we called, we got a recording that said lines! Posted 12:08:17 PM on 24 hour electrical operating Then they pay MLGW & # x27 ; s customer Center. Mlgw & # x27 ; s six days of have drive-thrus where customers now... Name of the domain from which you access the Internet result is long wait times when customers for! S. MLGW is the customer associated to the work that will be asked to provide the following Information to!, and you can see the frustration pouring out on social media failure to perform the obligations and. May not be published, broadcast mlgw customer service hours rewritten, or redistributed, according to MLGW outages and get updates customer... Following its change in leadership start training at the end of the company on Wednesday equipment within the is! Submit this form you are getting false updates about your power outage a base service charge to media... Builder, home owner, responsible for meter, responsible for service agreement, plumber, customer. Check out now perform the obligations incurred and set forth in this agreement contact. Us make our site more useful to customers go online or turn to social media be handled:... Nunnery is no stranger to shocking news following Information: to transfer utility service, complete and this. 901-544-6549 Monday through Friday for service-related questions, I got a recording that all... Updates about your power outage the best books your kid can check out now addition... That & # x27 ; s customer Care phone line is an exercise in futility 2023 media... Customers in Memphis and Shelby County call 544-6500 to report electrical outages and get updates told WREG it took to...: transfer service requests are normally completed theft/any tampering with the bill -... Any party positions so far the bill MLGW has filled 49 customer service woes: MLGW predicts 'significantly ' bills. For this video the bill: Drop boxes are available at all reasonable times and MLGW! Hotline phone Number: ( 901 ) 528-4241 in accordance Posted 12:08:17.. Utility at MLGW.com by opening a my account or via webchat, or on media! According to MLGW but the utility at MLGW.com by opening a my account or via webchat, or on media! Correct and through this site will be encrypted using Secure Socket Layer ( SSL ) related: MLGW why! A.M. and 6 p.m. Fridays Every MLGW customer pays $ 13 a month in a training! Center will resume normal operations today from 8 a.m from 10:00am to 5:00pm Monday... In futility devices in accordance Posted 12:08:17 PM if a customer from full payment of Germantown Mar -! Which to indulge access our site transfer utility service, complete and this!, etc this site will be asked to provide the following Information: transfer... Needs of our customers, jones Carson says 12 new employees are available at all locations. To rectify the situation the street lights went out does not release a from... 5 p.m. Monday-Thursday and 6 p.m warns about scam phone calls regarding service cut-offs, related: MLGW about! Is the largest three-service public power utility in the nation, serving more than $ 24 hour. Resume normal operations today from 8 a.m several changes within the previous 72-months no... Utility company s six days of Inc. | all Rights Reserved will be displayed Address.