Let's face it: paying a bill isn't fun. Submit your meter readings using our free App for Android or iPhone and say goodbye to estimated bills. If you give a false reading it is fraud and you could be contacted by someone by the energy company asking to see your energy meter. We offer a range of prices and contract lengths designed to give your business stability in If you're joining us, we'll need an opening meter reading so we can charge you correctly for the energy you use when you leave your previous supplier. A problem for another day, but glad it worked for you too! You'll need to log in to your online account first. MPAN/MPRN/meter serial number? Its very easy to use, comes with regular updates, backups are automatic and easy and the app easily syncs automatically between iPad and iPhone. Unless youre on a smart meter, you should submit a meter reading every month, two days or so before your payment date, to make sure your bills are accurate. my business energy contract, Paperless billing & Remember, the more often you send us your readings, the more accurate your energy bills will be. 22 December 2021 at 10:07AM. You can get in touch with British Gas to switch or upgrade your tariff using the following methods: Your energy supplier isnt responsible for dealing with power cuts or anything electrical or gas-related other than the billing of your usage. Whats more, with our 'Insights' feature, you can see which parts of your home are using the most amount of energy. Have a recent bill to hand to easily submit your energy meter reading. Dont include personal or financial information like your National Insurance number or credit card details. statement, Help with **Requires a Trio II Smart Energy Monitor*Your annual services may be more than 12 months apart. Safety starts with understanding how developers collect and share your data. Thanks, your British Gas team". Smart meters take automated meter readings so we can send you more accurate bills for the energy youve used. You can submit regular meter readings to British Gas through their website without needing a British Gas online account. Gas Meter Mate puts you in control of your gas usage -record and submit your own gas meter reads and say goodbye to inaccurate estimated bills. Brits are reporting problems in submitting their meter readings online, after a number of energy suppliers ' websites experienced technical difficulties on Thursday. How nice to find such a useful and well put together app. 020 3992 7717. Glow. Smart meter users can use these to lower their usage when the price of energy is high and use more when the price drops. Gas business, Energy price How often do British Gas ask for meter readings? If the pointer is between two numbers, write down the lower number - if it's between 9 and 0, write down 9. In the time you spend trying to login into either the app or website and top up you can walk down to a shop thats 20-30 minutes away and still not have topped up. Current is simply the most recent period of time you have chosen (day, week, month etc), basically the right most point on the graph. You're welcome to reply safely to that message and we'll work on processing the read. This meter reading is 12345. If weve estimated your bill, itll be because we didnt get a meter reading for that period. Since 2nd April my smart meter (AS302P) has not been sending readings to British Gas. Set up your utilities, today! With the British Gas app, you can access your energy account with a four-digit PIN. If you are having difficulty reading your business energy meter then see our handy, visual guide on how to do so. I did manage to get Smart Things set up and I can pull usage in, the only problem with that is that GAS is displayed in kWh so the energy dashboard isn't picking it up as a valid source. Our help and support pages can guide you through any process. moving business premises, Updates on Choose from Broadband, Fibre or Fibre Plus. Download our new app and you can see how much energy youre using in pounds and pence. We require an opening meter reading to complete the set up of your account. and the app . Your supply end date will be the date you've asked your new supplier to start providing your energy. NW. If you've got a smart meter, use the Loop smart meter app to save energy for free. You can also submit meter readings in seconds, manage Direct . 100% accurate bills, all the time. If you have a Smart meter then we will use the reads sent by the meter; if you have a conventional meter then we may send someone out to read your meter at your property. press the 'display' or 'display select' button again until you see numbers followed by KWH. If you want to switch to another tariff within British Gas or you want to switch to British Gas, then there are a number of ways in which you can do this. - Book an annual boiler service*. electricity, gas, water etc) or down (e.g. - Top up your smart pre-pay meter. But its especially important to do it on Friday before unit prices for energy increase. The older app is also not allowing me to track usage or a break down of my usage. Download our new app and you can see how much energy youre using in pounds and pence. Got a smart meter? reading my bill, How to read H3ALY October 13, 2021, 7:34am #101. Topping up has grinded to halt. UK "smart" energy meters. Needed in these high cost times to find nothing appears to work especially this app. meter reading, Energy business, Help They often only submit meter readings every month or so, meaning you could still get overcharged. meter, Help with This is where your meter loses its smart features due to incompatibility. All conversion factors are prescribed in the Gas (Calculation of Thermal Energy) Regulations 1996 (SI 1996/439). This nightmare began in January, when via a British gas webchat I was lied to and switched to Evolve, which I have since found out via Trust Pilot ceased trading in november 2021. The readings can also be listed as Rate 1 and Rate 2, or Rate 1 and Rate 4. If weve estimated your bill, itll be because we didnt get a meter reading for that period. Solutions, Commercial plumbing The figure is then multiplied by 1.02264 as prescribed in the above regulations. Remote reading of smart meters. 427 Posts. Their main method as with most modern companies is to request meter readings online. Again, this factor is prescribed in the above regulations. Don't worry though, you can still submit your latest readings online at Submit a meter reading - British Gas. Go to our British Gas residential website for submitting meter readings. Naturally, as the digital word expands, most switching within the gas and electricity industry is now done online, but if you prefer speaking to someone directly, then British Gas do have a sales department which you can call through to. Moving And our app is here to help you. Youll need to enter your email address, account number and postcode. - Monitor up to five separate meters, e.g. If your latest bill is due, we'll use this reading to create your bill and we'll let you know once it's ready. KEY FEATURES. drainage, Manage my It's the simplest way to manage your energy. The Company. from logging in with your fingerprint, four-digit pin or face ID, to sending meter readings and paying bills in just a few taps. If youve given us a meter reading lately, well use it to work out when your next bills due. Apple's iPad APP OF THE WEEK (UK and Ireland), March 2011AppStore Rewind 2011, one of Apple's favourite iPhone finance apps of 2011 (UK and Ireland)Closely monitor your household energy and water usage and the chances are you will SAVE MONEY!This useful application makes it easy to monitor your household utility meters. Wish there was an auto top up feature though! Hi Michael,sorry to hear you're not a fan of our app, it sounds like we've got some work to do to change this! During this process, you were told by the engineer . What is SmartThings Energy? 10 replies 809 views. If you would like to speak to a human, you can still call British Gas customer service directly and submit your meter readings over the phone. We're working on a feature that'll show you your realtime usage & balance and we'll be releasing this asap In the meantime, pls could you check you're using the latest version, this'll help stop the payment problems you're having ^Kirst. Copyright 2023 Apple Inc. All rights reserved. Please report this to us at info@utilityswitchboard.com. Hardware. British Gas currently have a number of different tariffs available for both residential and business customers. credits & refunds, Financial Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Social channels. No, smart meters do not use wi-fi - they use a bespoke secure data network, and this does not rely on your internet or wi-fi connection to send data. And our app is here to help you. Unlike so many of the others, this one does exactly what I want no more and no less with a minimum of fuss and no frustrating workarounds to make it fit my requirements. If you havent sent in regular readings recently, your bills will have been estimated so could have been higher or lower than your actual usage. Your analog meter should have 4 or 5 dials in a row along the top of its face. We all want to cut down on our energy usage and bills. It fits the bill. I have owned this app for over 9 years (since Jan 2010). But when I try to log in there's no data, no direct debit set-up,no meter reading history and an account balance which seems far too low to be believable. Bill Relief Scheme, Help with my online Pure Planet Energy is a new app only energy supplier from the team who founded Virgin Mobile. Last modified on Thu 2 Feb 2023 09.47 EST. Weve also rolled out in-app notifications to provide you with helpful reminders about your annual services, engineer visits, bills and more. Questions about reading your gas meter or complaints about billing should firstly be directed to the supplier concerned. your new premises, Switching to British Gas Your distribution network operator is responsible for the maintenance and operation of the electric and gas networks up and down the country. If you just had your new smart meter installed and the reading consent is set to monthly, the energy supplier wont have enough info in the first month to produce an accurate bill. This app has been updated by Apple to display the AppleWatch app icon. Under the hood updates to deliver new features for the future Bug fixes for pay as you go customers. team can help. fixed or time based rates, per-unit rates, stepped rates for up to 12 levels, Economy 7/10, time of day meters etcBILLS- Check your bills by comparing any pair of readings (e.g. You can also build a profile about your home, so we can give you energy insights that are tailored to your needs. And, because they send automated meter readings, you get more accurate bills. How do I reset my British Gas smart meter? When this got rolled out I was relieved and excited because it was meant to make life easier, but it fails to do that. In addition to the time saved compared to reading your meters manually, remote meter reading helps you eliminate misreading errors, time consuming follow-ups and estimated calculations. On British Gas website they say my new tarriff was fixed until end of April not the 1st, but they bumped up my bills from the first. If you dont provide a reading and you are due a bill, we will try to get a reading from you. The inaccurate readings are attributed to the energy meters design, together with the increasing use of modern (often energy-efficient) switching devices. - Add multiple meters to your profile. British Gas are absolutely useless. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Representatives are available Monday to Friday from 8 a.m. to 8 p.m. and on Saturdays from 8 a.m. to 6 p.m. Dont rely on your smart meter either, if you have one. Heres a list of the tasks that you can complete without having to talk to anyone on your online account: If youd like to access your British Gas online account you can click the button below or click here to find out more about your British Gas account. The digits on a gas meter are read from left to right and any digit shown in red is ignored. Gas meters generally record the volume of gas consumed in cubic feet (ft) or cubic metres (m) although consumers are billed in kilowatt hours (kWh). In order to get a new electricity key, youll need to call British Gas to get a reference number upon referencing your meter serial number (MSN) which can be found on your meter. You want to spend time enjoying your home, not running it. those submitted to your supplier)- View your usage and costs since your last bill, as well as an estimate of when and how much your next bill will bePOWER USER FEATURES (via a ONE-TIME in-app purchase)- Additional meter types, reading combinations and ways of calculating usage- Support for rate changes, if/when you switch supplier or they change your rates- Support for resetting your readings, e.g. You can do this through your online portal or by setting up a new account if you are moving into a new house. Nicky Ward. 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