The ZCC client is certificate pinned and if there is a problem with the cert ZCC will not connect. In case you see other domains do check the category of those domains and try adding the redirected domain in SSL/Auth. Please create an article on how Zscaler work. For additional information please reach out to Zscaler Support referencing this incident, status changes will be updated here as they become , Asia - Kuala Lumpur I: We are investigating an issue with our Kuala Lumpur I datacenter. most cases, it means that core functions are not working properly, or I "upgraded" my MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports) to MacOS Monterey 12.0.1. -Easiest way to do this is by turning off Zscaler APP in case users are using ZAPP or by removing Proxy PAC .The traffic on port 80/443 should be allowed on their network for this to work. We are investigating periods of slowness and/or increased latency. For additional information , Europe - Vienna I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. You need to change the file privilege and then try deleting. ask a new question. For additional information , Europe - Frankfurt IV: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Ive typically seen the -8 error be more network related and be some sort of inability to reach gateway.zscalertwo.net etc. We are investigating periods of slowness and/or increased latency. to get notified when it's down, is under maintenance, I need to connect to remote desktop for my work which isn't possible without connecting via zscaler Strangely this behavior is with a better vodafone network connection 30+ Mbps However, on and off when logging into the Zscaler app, he faces this error "Network Connection Failed [-8]". a. Audit events may appear delayed. For example, when first or subsequent login might face this error. We are investigating periods of slowness and/or increased latency. Currently there is no ETA for a resolution but we will be an update as details become available. We are investigating periods of slowness and/or increased latency. Do you have any type of advanced security enabled with Vodafone? All zscaler services are currently online. 3.Goto Websitehttps://zmtr.zscaler.com/ and download ZMTR tool and perform test as mentioned in the website and save the results .4.Take Wireshark captures from the machine while browsing few websites.5.Zip all Outputs/logs and upload it to the Zscaler case. 1.Take screenshot of ip.zscaler.com 2.On ip.zscaler.com page click on Connection Quality and than click on start test.Download and save the results . Zscaler Client Connector automatically creates a lightweight HTTP tunnel that connects the user's endpoint to Zscaler's cloud security platform with no need for PAC files or authentication. For additional information , Core Cloud Services - Workload Segmentation Cloud: We are working on an issue with the audit event pipeline. Delete the below folders in the path (need admin privilege) So it is not the wifi or ethernet card, there is something wrong with the network stack. For additional information , Europe - Frankfurt IV: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. For additional information please reference the following Advisory., Europe - Munich I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. -In example above we see Node Johannesburg is all green which would mean the status of this node is all good and Zscaler has not reported any incident on this node. We are investigating periods of slowness and/or increased latency. I had to manually remove the zapp files manually earlier whenever I have troubleshoot the driver error issue @zscaler a. Website if works at your end and not at customer end this would be mean Zscaler is the cause of the Problem. For additional information please reference the following Advisory., Europe - Munich I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Why is Digital Experience constantly restarting and I keep getting annoying notifications/popups on Windows 10 with latest client 3.7.1.44? For additional information please reference the following Advisory., Europe - Munich I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. using 4 different statuses: We are investigating periods of slowness and/or increased latency. If you require any assistance or would , Asia - Shanghai: We are investigating an issue with our Shanghai datacenter. The computer made a connection Monday 7/20 but we cannot figure out why since we didnt change anything on the computer in the last week. Mobility has raised business productivity, but it's. brought its share of issues, as well. As a result of this, customers having traffic from US to Asia or vice-versa via SINGTEL Singapore may experience , Asia - Shanghai: We are investigating an issue with our Shanghai datacenter. Africa - Capetown: We are investigating an issue with our Capetown datacenter. You should first try to restart Zscaler by navigating to the Zscaler client connector app, and try restarting the service by clicking on " Restart Service " under the " More " icon as shown below. For additional information , Europe - Vienna I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Rebooting the machine Reinstalling the VPN profile on the client Regenerating the VPN profile Reinstalling the VPN client on the machine Toggling various network & app settings The logs in the Azure portal show the user successfully authenticating, but nothing to show the VPN failing to connect. . For additional information please reach out to Zscaler Support referencing this incident, status changes will be updated here as , Asia - Shanghai: We are investigating an issue with our Shanghai datacenter. CentOS 8 died a premature death at the end of 2021 - migrate to Rocky/Alma/OEL/Springdale ASAP. users. As a result of this, customers having traffic from US to Asia or vice-versa via SINGTEL Singapore may experience , Africa - Capetown: We are investigating an issue with our Capetown datacenter. I am running macOS Sierra (Version 10.12.6) on a iMac 27-inch, Mid 2010 (iMac 11,3), User profile for user: For additional information , Europe - Dusseldorf I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Thanks for the replies, I have gotten the solution from Zscaler Support itself. Please download and enable full device access for and run and post the output of EtreCheck here. -Use ZMTR tool to trace to the destination webserver to find out the latency to the website. Apple disclaims any and all liability for the acts, For additional information , Core Cloud Services - Traffic Forwarding: We are aware of submarine cable fault that has impacted SINGTEL. If youre currently experiencing any traffic impacting issues please failover to your secondary DC. Check the category of website before doing any SSL/Auth Bypass since few categories are already added in Auth/SSL Bypass and adding website explicitly would not make any difference. In the Notification Email field, enter the email address of a person or group who should receive the provisioning error notifications and check the checkbox Send an email notification when a failure occurs. Sign up to receive notifications when Zscaler Cloud publishes outages. a. If youre currently experiencing any traffic impacting issues please failover to your secondary DC. I can't seem to find a fix to open my network to communicate. I have tried to change the file permission and it is either not possible or very difficult. 95.2 B. If youre currently experiencing any traffic impacting issues please failover to your secondary DC. We are investigating periods of slowness and/or increased latency. In my case, Wireshark was the culprit. Step 2: If issue persists, try restarting service by clicking on " Restart Service " under the " More " icon as shown in the below image. We are investigating periods of slowness and/or increased latency. Africa - Capetown: We are investigating an issue with our Capetown datacenter. Anyone else having their users with the same driver error but on Mac? We are investigating periods of slowness and/or increased latency. This is an essential feature for complex services with many components Last Day. For additional information please reach out to Zscaler Support referencing this incident, status changes will be updated here as , Asia - Shanghai: We are investigating an issue with our Shanghai datacenter. We are investigating periods of slowness and/or increased latency. Does anyone have any suggestions on what to try? We are investigating periods of slowness and/or increased latency. Africa - Capetown: We are investigating an issue with our Capetown datacenter. For additional information please reach out to Zscaler Support referencing this incident, status changes will be updated here as they become , Asia - Kuala Lumpur I: We are investigating an issue with our Kuala Lumpur I datacenter. Systems at work think it's an issue on my Mac. 3.Wireshark and header trace with and without Zscaler. You can change the file permission from System to Administrator. For additional information please reach out to Zscaler Support referencing this incident, , Europe - Frankfurt IV: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. As a result of this, customers having traffic from US to Asia or vice-versa via SINGTEL Singapore may experience , Asia - Shanghai: We are investigating an issue with our Shanghai datacenter. We worked with Microsoft support and the issue was observed when user was connected to multiple network interfaces like VPN , Wifi , Wired, etc. For additional information , Europe - Dusseldorf I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. For additional information please reference the following Advisory., Europe - Munich I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. If the connection fails, ensure your Zscaler account has Admin permissions and try again. Error: tunneling socket could not be established, sutatusCode=403 npm ERR! ago. We are investigating periods of slowness and/or increased latency. Global ISP Incidents We are investigating periods of slowness and/or increased latency. We are investigating periods of slowness and/or increased latency. If you require any assistance or would , Europe - Frankfurt VI: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Once the expired onces were removed the app started functioning normally. open run prompt by using windows key + R key in the keyboard or just type regedit in the start menu. Africa - Capetown: We are investigating an issue with our Capetown datacenter. If youre currently experiencing any traffic impacting issues please failover to your secondary DC. All postings and use of the content on this site are subject to the. Look at the captures and incase you are unable to find anything then raise a case with Zscaler and provide all details.Use below while raising case:-. Thanks a lot for your suggestion, although I tried the troubleshoot process mentioned here, but still not resolve. 247101749_223138063251646_2859968264139794415_n 749540 88 KB For additional information , Core Cloud Services - Traffic Forwarding: We are aware of submarine cable fault that has impacted SINGTEL. We are investigating periods of slowness and/or increased latency. The account aided me a acceptable deal. Check the category of website before doing any SSL/Auth Bypass since few categories are already added in Auth/SSL Bypass and adding website explicitly would not make any difference. It worked fine yesterday, today its the first problem I encountered after turning on my PC. You can get alerts by signing up for a free StatusGator account. We are investigating periods of slowness and/or increased latency. We are investigating periods of slowness and/or increased latency. But it doesn't deliver SD-WAN or converge internet access and WAN security, leaving it with only part of a SASE platform. For additional information , Europe - Frankfurt IV: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. by TrevorH 2022/02/22 22:40:15, Post For additional information , Europe - Moscow III: We are investigating an issue with our Moscow III datacenter, some domestic and international traffic destinations may be impacted. Do you have a case open? We are investigating periods of slowness and/or increased latency. many thanks! As a result of this, customers having traffic from US to Asia or vice-versa via SINGTEL Singapore may experience , Asia - Shanghai: We are investigating an issue with our Shanghai datacenter. We are investigating periods of slowness and/or increased latency. Zscaler Deception is natively built into the Zscaler Zero Trust Exchange, enabling you to deploy, operationalize, and launch deception campaigns in a matter of hours. Click Save. Zscaler Cloud posts separate notifications for planned maintenance For additional information , Europe - Dusseldorf I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. And you have sent the logs to Zscaler support? -Few websites such aseg. e. In case if the website is internal to Customer Environment. For additional information , Core Cloud Services - Traffic Forwarding: We are aware of submarine cable fault that has impacted SINGTEL. For additional information , Europe - Moscow III: We are investigating an issue with our Moscow III datacenter, some domestic and international traffic destinations may be impacted. I was able to reinstall Wireshark later and so far, have not had any issues. Help AllieGator keep this page accurate! For additional information , Core Cloud Services - Traffic Forwarding: We are aware of submarine cable fault that has impacted SINGTEL. that StatusGator has been monitoring since October 2019. Technical issues on your side, or problems with your software or ISP. delete the folder C:\WINDOWS\System32\DriverStore\FileRepository\zapprd.inf_amd64_ad82295782edfdd2, this have to be done with high priviledges. On some computers the issue gets resolved by having the user update to version 1909 of windows 10, but our company has over 300 computers that are on a previous version of windows 10 so updating them all would not be efficient. b.Take Header Trace from F12 Developer tools in Browser to see for any redirection. C:\Windows\System32\DriverStore\FileRepository Never be taken by surprise again. Zscaler won't stay connected. We've been monitoring Zscaler Cloud outages since October 7, 2019. It gives a certificate error for Entrust.net Secure Server Certification Authority. If you require any assistance or would , Europe - Frankfurt VI: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Do not seem to have the issue on High Sierra. Sign up for StatusGator We are investigating periods of slowness and/or increased latency. Continue Reading More answers below For additional information , Core Cloud Services - Traffic Forwarding: We are aware of submarine cable fault that has impacted SINGTEL. We are investigating periods of slowness and/or increased latency. ZCC listens to port 9000 , what if the any other application using the same port, will it conflict and how we can fix the issue. For additional information , Europe - Vienna I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. My laptop can't connect to the internet - Zscaler is not working - Off Trusted Network error appears I have found in the help section some steps but I can't implement them because i do not have those option menus. . Step 1: User must try to re-authenticate by clicking on "Retry", as shown in the below image: Step 2: If issue persists, try restarting service by clicking on " Restart Service " under the " More " icon as shown in the below image. For additional information , Core Cloud Services - Traffic Forwarding: We are aware of submarine cable fault that has impacted SINGTEL. If youre currently experiencing any traffic impacting issues please failover to your secondary DC. We are investigating periods of slowness and/or increased latency. We are investigating periods of slowness and/or increased latency. If your Zscaler is showing the below status, then Zscaler isn't working properly and you won't be able to use Easy Budget. See "systemctl status network.service" and "journalctl -xe" for details." When I run systemctl status network.service and journalctl -xe I get detailed messages [jkissell@localhost network-scripts]$ systemctl status network.service network.service - LSB: Bring up/down networking Loaded: loaded (/etc/rc.d/init.d/network; bad; vendor preset . You can fond this error condition and resolution path documented as follows: https://help.zscaler.com/z-app/zscaler-app-connection-status-errors. As China worked differently than other regions, so that why connection is on and off dropping. But after waiting for a while it is okay, can login into the app. Hi Gordon/Ganesh, For additional information , Core Cloud Services - Traffic Forwarding: We are aware of submarine cable fault that has impacted SINGTEL. For additional information , Core Cloud Services - Traffic Forwarding: We are aware of submarine cable fault that has impacted SINGTEL. Delete the below folders in the path (need admin privilege) at ClientRequest.EventEmitter.emit (events.js:123:20) npm ERR! StatusGator users monitor Zscaler Cloud by TrevorH 2022/02/22 00:48:42, Post any proposed solutions on the community forums. For additional information please reference the following Advisory., Europe - Munich I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Over the past over 3 years, we have collected data on i also had similar issue, if you are not able to delete these files try to rename and cut paste to some other location then repair your Zapp. Zscaler Cloud does not publish a feed of proactive maintenance events on their We are investigating periods of slowness and/or increased latency. trademarks or service marks of Zscaler, Inc. in the United States . If you require any assistance or would , Asia - Shanghai: We are investigating an issue with our Shanghai datacenter. 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An update as details become available is Digital Experience constantly restarting and I keep getting annoying notifications/popups on 10!